Automotive Technician II

Status: Full time Position

Job Title: Automotive Technician – Level II

Reports to: After Sales Manager

Job Summary: The Level Two Automotive Technician plays a vital role in our team, performing services and repairs on various vehicles in a safe and efficient manner. They are required to operate professionally and provide on the job coaching to Level One Technicians.

Objectives of this Role:

• In accordance with the manufacturer’s recommendations, perform general repairs, maintenance, and services to the engine, transmission, drivetrain, steering, suspension, brakes and electrical components of internal combustion engine, electric, and hybrid electric
• Clocks on and off jobs assigned in dealer management system (DMS) as needed.
• Effectively records on repair orders/DMS the condition of components being inspected.
• Completes services and repairs efficiently, in accordance with the times set by manufacturers, to ensure a high level of productivity.
• Operates carefully, ensuring that services and repairs are completed correctly the first time.
• Ensures that work is completed without damaging or dirtying customers’ vehicles.
• Collaborate with team members to resolve work-related questions and problems, providing assistance and guidance as needed.
• Assist in responding to customer inquiries and complaints, coordinating with management to ensure customer satisfaction.
• Read wiring diagrams and perform basic electrical diagnostics and repairs.
• Escalates technically complex repairs to Diagnostic Technician (DT) and Management.
• Maintains a clean and professional workstation.
• Attend training sessions to learn shop procedures and automotive maintenance techniques.
• Keep equipment maintenance and servicing records.
• Contribute ideas for process improvements and modifications to enhance workflow efficiency.
• Perform other duties as assigned by management.

General Job Requirements

• Diagnose the cause of mechanical and electrical failure, drivability problems, and safety problems in automotive equipment and determine appropriate repairs needed.
• Perform skilled repair work on automotive equipment.
• Perform preventative maintenance on automotive vehicles.
• Use hand and power tools safely and skilfully.
• Understand and follow oral and written directions and plans.
• Store records.
• Safely lift objects weighing 50 pounds.
• Fabricate using welding equipment.
• Work cooperatively with others and provide positive customer service.
• Input, access and analyze data using a computer and adapt to technical changes.

Skills and Education

• Automotive diploma or equivalent high level of technical qualification
• 3+ years experience as an Automotive Technician
• Proven ability to troubleshoot and repair mechanical issues.
• Basic working knowledge of diagnostic tools and software
• Exceptional customer service skills
• Ability to lift heavy objects and work in small spaces.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.