AV/VC Remote Support Technician

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services provider serving clients globally. We are seeking a passionate and motivated professional to join the Desktop Support team for our technology customer.

This is a high-visibility opportunity for an experienced AV/VC Operations Technician who excels in video conferencing, event coordination, and technical troubleshooting. The ideal candidate will have a proven track record of running successful events and possess excellent interpersonal and written communication skills.Key Responsibilities

Responsibilities are divided into two primary areas: Event Coordination and Technical AV/VC Support. 

Event Coordination

• Oversee the planning and execution of events, from small user groups to large executive-level functions.
• Provide support for customer meetings and high-level events.
• Initiate and execute all technical audio, video, video conferencing (VC), and live streaming support for events.
• Liaise with internal users and cross-functional teams to define exact audio-visual requirements.
• Coordinate event logistics, including VC booking and scheduling services, using chat, voice, and video communication systems.
• Participate in regular weekly meetings to discuss upcoming event requirements.

Technical AV/VC Support & Operations

• Conduct pre-event checks to ensure all technical elements are fully functional.
• Provide first-line AV client support for events and requests from customers and field technicians.
• Offer VC and chat support to users, including conference setup and advanced troubleshooting on any device.
• Intake customer service requests and manage them to completion using client-provided tools and systems.
• Diagnose infrastructure problems that impact internal platform activities.
• Conduct training for both users and support personnel on equipment and spaces.
• Effectively represent Milestone while communicating with executive-level clients to identify needs and evaluate solutions.
• Proactively communicate any foreseeable technical or operational problems to management.

QualificationsEssential Skills and Experience (Required)

• Experience & Technical Aptitude:
  • Demonstrated success in event support or related experience 
  • Excellent understanding of signal flow in both audio and video installations.
  • Must have excellent problem-solving and troubleshooting skills.
  • Readiness to support users across multiple operating systems, including Android, iOS, Mac, Windows, and Linux.
  • Proficiency with computers, CRM software, and strong typing skills.
• Professionalism & Communication:
  • Strong verbal and written communication skills.
  • Ability to work independently and autonomously.
  • Excellent time management skills and ability to work under pressure with a high sense of urgency.
  • Demonstrate a positive, professional, self-motivated, and energetic demeanor towards clients and colleagues at all times.

Preferred Qualifications

• HS Diploma or Equivalent and 2+ years relevant work experience or Bachelor's degree from an accredited institution
• Experience working in a fast-paced, highly cross-functional organization.
• Proficiency with helpdesk support ticket management software.
• Proficiency in Google Apps (Docs, Sheets, Slides, and Cal).
• A career path demonstrating increasing levels of responsibility and proven success delivering measurable results.
• Understanding of networking as it pertains to A/V or venue deployments, including WiFi, VLANs, ISPs, etc
• Familiarity with A/V events production and post-production systems and workflows