Avis CS- Car Rental

Essential Duties and Responsibilities 

• Own the interaction with customers by delivering outstanding service as a means to drive and build loyalty, improve retention, and achieve corporate best-in-service goals and objectives. 

•  Complete responsibility to resolve customer inquiries and problems through effective interaction and negotiation 

• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting corrections and adjustments. 

• Provide accurate rental terms and conditions, including but not limited to pre and post rental transactions, loyalty programs and negotiation guidelines in accordance with company policy. 

• Accurately enter required data into various company systems for tracking, reporting and retention of customer records. Ensure that all interactions are in accordance with ABG policies and standards for service and professionalism in order to achieve the ABG loyalty/NPS objectives. 

• Successfully meet specific metrics/goals in a performance driven function, including high customer satisfaction scores, negotiating and overcoming objections 

• Participate in special projects and/or conduct various other duties as may be required or assigned. 

QUALIFICATIONS 

Required Experience 

• · High School Diploma required. Associate degree preferred. 
• · Three years of related job experience in a fast-paced customer service position 

Required Knowledge, Skills and Abilities 

• Excellent analytical and mathematical skills, attention to detail, and ability to work independently and in teams. 

•  Strong leadership, decision making, and problem-solving skills. 

• Strong analytical and organizational skills. 

• Ability to handle complex customer issues while maintaining a positive attitude. 

• Excellent verbal and written English communication skills and active listening 

• Active participation in virtual training sessions is required 

• Advance PC skills using MS Outlook, MS Office and multiple internal systems for case management, reservations, etc. 

• Ability to demonstrate strong initiative to exceed expectations. 

• Regular and punctual attendance 

Travel Requirements 

Minimal travel is required.