AVP, Billing Operations & Governance

The position is responsible for end-to-end billing operations for IoT and Mobility products, ensuring billing accuracy, timeliness, compliance, customer/partner satisfaction, and strong operational controls. Leads day-to-day billing execution (including complex billing models), drives process improvement and automation, and partners closely with Product, Sales, Account Management, Finance, Tax/Legal, and IT to support growth and minimize revenue leakage.

 

Your Role:

• Billing Operations Delivery (BAU)
  • Own and execute the end-to-end billing cycle for IoT and Mobility products, including recurring charges, usage-based billing, one-off fees, adjustments, rebates/credits, and special billing arrangements.
  • Ensure invoices are generated accurately and on schedule, with proper supporting documentation and audit trail.
  • Manage billing exceptions, corrections, and billing disputes; coordinate resolution with internal stakeholders and customers/partners within defined SLAs.
  • Support month-end close activities: accruals, revenue/billing reconciliation, billing cut-off controls, and reporting for Finance.
• Billing Accuracy, Revenue Assurance & Controls
  • Establish and maintain robust controls to prevent revenue leakage and ensure compliance
  • Perform periodic billing accuracy checks, trend analysis, and root cause investigations for recurring issues.
  • Define and monitor key operational metrics (e.g., billing timeliness, billing accuracy rate, dispute aging, credit note volume, adjustment reasons)
• Product & Commercial Support (IoT + Mobility)
  • Translate commercial terms (contracts/price books) into executable billing configurations and operational runbooks.
  • Advise on billing feasibility, operational risks, and customer onboarding readiness for new deals and product launches.
• Dispute, Settlement & Vendor Management (if applicable)
  • Manage partner/customer billing disputes and settlement activities (e.g., B2B accounts, wholesale, interconnect/roaming-type arrangements if relevant to your business).
  • Coordinate investigations, evidence preparation, and negotiation support; ensure accurate and timely settlement approvals and documentation.
• Process Improvement & Automation
  • Drive continuous improvement initiatives to reduce manual effort, improve accuracy, and shorten billing cycle time (e.g., automation of invoice extraction, validation checks, workflow approvals).
  • Work with IT/digital teams on system enhancements, incident triage, and backlog prioritization; define clear requirements, UAT plans, and go-live readiness.
  • Maintain SOPs, control documents, and training materials; lead knowledge transfer to ensure resilience and cross-coverage.
  • People Leadership & Stakeholder Management
  • Lead and coach the billing operations team; set clear goals, performance expectations, and development plans.
  • Manage stakeholders across Product, Sales, Account Management, Finance, IT, Tax/Legal, and external partners/vendors.
  • Communicate status, risks, and remediation plans clearly; provide management-ready updates and decision papers when needed.

 

To Succeed in this Role:

• Bachelor’s degree in Business, Finance, Accounting, Information Systems, or related disciplines.
• 8–10 years of experience in billing operations, revenue assurance, order-to-cash, finance operations, or related telecom/technology operations.
• Solid experience in Mobility billing (postpaid/prepaid concepts, usage rating, discounts, adjustments) and/or IoT billing models (SIM lifecycle, usage, pooled data, device + connectivity bundles, enterprise billing).
• Proven experience with billing controls, audits, reconciliations, dispute handling, and operational risk management.
• Experience leading projects/process improvement; exposure to automation and data-driven operations is a strong advantage.