AVP Claims, US

Key Responsibilities

• Deep knowledge of and expertise on any of the following claims: Miscellaneous Professional, Financial Lines, Casualty, Commercial Property and Property Facultative Reinsurance 
• Ability to market to our broker partners and clients
• Understanding of third party administrators and experience managing same
• Responsible for developing process for accumulating claims data and actively managing claims to achieve the best indemnity outcomes
• Oversight, management and direction of the team on large and complex losses
• Collaborate closely with underwriting teams
• Review claims movements and be a trusted advisor to the business with regard to potential exposures
• Take responsibility for data gathering and sharing industry or event knowledge with relevant colleagues
• Contribute to the attraction and retention of business through service excellence
• Contribute to the preparation of local claims reports and claims updates to senior management as required
• Be prepared to participate in wider claims strategic initiatives 
• Be an advocate for client service as a brand differentiator and demonstrate behaviour that align to the Convex core values
• Travel as needed

Skills, Knowledge and Expertise

• 5+ years claim handling experience
• Licensed attorney preferred
• Broad understanding of coverage issues
• Willingness to learn new lines of business as they develop
• A robust and articulate communicator; able to communicate effectively at all levels of seniority
• Excellent negotiation and diplomacy skills
• Evidence the ability to empathise and be understanding when dealing with people
• Demonstrate and role model a client service attitude
• A high degree of problem-solving capability
• Detail orientated with analytical mindset
• Work at speed given complex and difficult technical situations, with strong prioritisation skills
• Flexible and adaptable to change, able to contribute in an entrepreneurial environment

Benefits

• 30 Days Paid Annual Vacation Leave 
• Paid Birthday Leave
• 10% Employer 401(k) Contribution each pay period, no mandatory match required
• Medical Insurance for employees and dependants, fully paid by Convex
• Basic Life Insurance, fully paid by Convex
• Dental and Vision care insurance for employees and dependants, fully paid by Convex
•  3 days of Volunteer Leave each year
• Short & Long Term Disability Cover