About the role
People Management
• Coach and guide subordinates in terms of operational processes, skills and technical know-how in order to improve the staff productivity and to maintain consistency in operational support and delivery.
Risk & Compliance
• To promote accountability and transparency, promote a sound compliance culture which reinforces ethical, prudent and professional behavior.
• To maintain key control aspect of the operations to ensure compliance with corporate requirements and risk mitigation thus reducing fraud losses/write-off and adjustments.
• Timely reporting of potential/actual breaches to the respective departments and branches.
• Address actual or suspected breaches of regulatory requirements or internal policies in a timely and appropriate manner.
Operations & Controls
• Effectively manage the transaction processing as well as department activities and ensure that the required tasks are completed within the expected time frame and operations are carried out in accordance with operating procedures.
• To manage end to end daily transaction processing and/or authorization of operational actions as well as department activities ensuring accuracy & efficiency and in compliance to internal controls/policies to mitigate any material operational risks that may result in operational failure/fraudulent activity.
• Manages day to day support and advice in the department for transactional activities.
• Manages the resolution of routine/day to day issues and provide support to branch with regards to customer enquiries, investigations and problem solving.
• Manages the defect and/or complaint management process.
• Timely reconciliations/issues resolution and submission of management/regulatory reporting as and when required.
• Work closely with other respective operations team to resolve any exceptions or queries.
• Proactively share new ideas and concepts to improve operations process.
• Is responsible for the review of operating procedures and the maintaining of processes.
• To work effectively both independently and as part of a team with minimal supervision.
• To perform other duties as assigned by the Supervisor/Management from time to time.
• To cover the duties of staff members in the department in his/her absence.
• To support Bank activities interrupted by an emergency/crisis.
Academic Qualification (Degree / Diploma etc.) / Professional Qualification / Certification
1. Basic Diploma/ Degree
2. Professional qualifications in Accounting and/ or Banking.
Working Experience (Years / Type)
1. Must have at least 7-10 years of relevant experience in Banking Operations.
2. Basic knowledge of statutory requirements and/or related rules
Special Skills Required
1. Meticulous.
2. Good communication, interpersonal and/or leadership skills
3. Good initiative and ability to manage own time.
4. Ability to effectively prioritize workload to meet tight deadlines and work objectives
5. Proficiency with Microsoft applications
753,000+ hidden jobs like this
SMBC and thousands of companies post here first — often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.
Everything Pro unlocks:
- Unlimited applications — free stops at 5
- Track every application in one place
- Apply straight to the source, one click
- Save & organize roles you love
- Roles pulled from company boards before the big sites
