AVP, Transformation Specialist, Transformation Group, Transformation Data Strategy and Planning

Business Function

The Transformation Group, under Transformation, Data, Strategy and Planning (TDSP), drives bank-wide collaboration across functions and markets to execute the Bank’s transformation agenda. 

 

Key focus areas include:

• Driving Operating Model Transformation (OMT)

• Supporting the setup and core elements of Managing through Journeys (MtJ)

• Scaling GenAI / Agentic AI use cases and adoption

• Enhancing customer experience (CX) by leveraging Behavioral Science (BSCI), RED, and complaint journey frameworks
• Advancing the future of work
• Improving the employee journey through EX survey insights
• Dialling up innovation

Responsibilities

1. Drive Transformation Outcomes (OMT & Innovation)

• Support transformation initiatives to deliver measurable financial and non-financial outcomes from OMT
• Analyse, coordinate, and help pilot OMT opportunities aligned to business priorities
• Support innovation initiatives and help translate ideas into practical business value

1. Scale AI and Emerging Capabilities

• Support adoption and scaling of GenAI and Agentic AI use cases, including employee agents
• Coordinate awareness and practical adoption across business units
• Support GenAI deployment activities in line with local regulatory requirements

1. Enhance Customer Experience (CX)

• Support CX design, practices, and processes by leveraging:

• Behavioral Science (BSCI)
• RED principles
• Complaint journey frameworks
• Empathy-driven approaches

• Support the embedding of CX improvements into day-to-day operations and transformation programmes

1. Strengthen Organisation Capability & Culture

• Support the organisation in adopting transformation practices and mindset
• Contribute to building a next-generation workplace powered by Agentic AI
• Support continuous improvement of the employee journey through insights from employee surveys and feedback

1. COO Priorities

• Support the COO on strategic initiatives and assigned priorities

Requirements

• At least 5 years of experience in a similar role, preferably in banking or financial services, management consulting, or related industries
• Strong business acumen with ability to build and manage working-level partnerships
• Experience engaging stakeholders across functions, regions, and seniority levels to support delivery

• Excellent problem-solving, analytical, and critical thinking skills
• Effective communication and stakeholder management abilities

• Ability to work collaboratively in a cross-functional environment and guide specialists as needed

• Strong growth mindset; adaptable, self-driven, and able to operate in ambiguity
• Thrives in a fast-paced, high-growth environment

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

A12 - 17F (Taiwan)

Job:

Digital

Schedule:

Regular

Employee Status:

Full time