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- Full-time
About the role
Key Responsibilities
- Conduct customer business reviews that are focused on cloud utilization and identifying and sharing cost optimization opportunities.
- Build and maintain a trusted advisor relationship with our customers.
- Maintain comprehensive documentation of checklists, procedures, processes, and policies to support compliant and best-practice deployment and utilization of cloud resources.
- Define, measure and monitor KPIs and SLAs that lead to high customer satisfaction.
- Own the post-sales relationship
Skills, Knowledge and Expertise
- Experience with supporting Microsoft Azure clients.
- Either possess or be willing to obtain FinOps Practitioner Certification.
- BS Degree in Business or a Technology related field; graduate degree appreciated.
- Experience optimizing workflows and implementing process improvement.
- Technical and business problem-solving skills and judgement.
- Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers at all technical levels.
- Ability to prioritize and manage competing demands.
- Experience working with Clients on business solutions.
- Either possess one year of prior experience with public cloud billing and licensing models or be willing to learn.
- Either possess one year of prior experience in the Microsoft Azure Portal or similar Cloud Portals or be willing to learn.
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