Azure Support Lead
Westpac Group
- Employment
- Full-time
- Seniority
- Lead
About the role
The Public Cloud Services Customer Managed Support Lead plays an important role in maintaining service levels for critical workloads, end-to-end support of business and customer facing public cloud hosted applications and ensures that the CMS support team are fit-for-purpose.
The CMS role is accountable for achieving both service stability and security compliance, ownership of major incidents and ensuring operational readiness for customer hosted workloads. The ideal candidate will utilise their wide technical expertise in Azure technologies whilst bridging the service management application support teams and the core public cloud pattern delivery teams.
What will you do?
- Own service stability in a 24x7 operations environment, managing incidents, problem management and ITSM targets end-to-end
- Maintain strong Azure security, compliance and cost practices, supporting automated microservices and infrastructure environments
- Lead service improvement through automation, optimisation and continuous enhancement of customer experience
- Provide technical leadership by mentoring the L2 CMS team and resolving complex cross-platform service issues
- Engage stakeholders and suppliers, supporting delivery handovers, capacity planning and driving a strong one-team, ITIL-aligned culture
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