B2B Arabic Customer Support for Online Streaming Platform - LIS2

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon?

Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding support via e-mail, chat and phone to users of the service.

Requirements

• 1 year of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Live customer support experience (phone, chat, email, in-person, etc.) is preferred
• Excellent native level written and spoken communication skills in Arabic
• Minimum B2 Level English Spoken and Written
• Good communication skills, both verbal and oral
• Ability to handle difficult situations
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday
• EU Citizenship or a valid Portuguese Work Permit required

Responsibilities:

• You will be handling Creators requests about support to their channel via e-mail and chat (phone being a possibility in the future).
  
• You will be dealing with the Creators, identifying their problems and assisting them so that those problems are fixed asap.
  
• Good customer support skills and experience are of utmost importance to be successful.

Benefits

• The pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
• Professional development and a clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*
• *Relocation package is only for candidates relocating from outside of Portugal

Employee Status : Full-Time Employee