B2B Customer Care Manager

What You’ll Be Doing:

• Be the voice of DAZN Belgium, speaking to consumers, driving consumers’ loyalty and advocacy through continuous rewarding experience. Listen and engage with consumers via our digital and traditional customer engagement touchpoints.
• Answer the questions of the B2B customers who have the DaznBE B2B licence in their package.
• Act as the primary point of contact for consumers who have complaints, questions, about their DaznBE B2B licence, our plans, and broadcast programming
• Ensure optimal consumer satisfaction by timely, useful, and accurate follow-up of consumer reaction across all contact channels.
• Be the voice of the consumer speaking back to DaznBE towards internal stakeholders – marketing, Commercial Premises & Editorial teams .
• Elaborate customer insights, reports and work closely with our marketing & product teams here in Belgium and the UK.
• Be an involved brand ambassador; Listen, defend and promote the Dazn reputation to drive consumer loyalty and sense room for improvement.
• Play an active role in process and consumer service improvement projects.
• Define and implement sales strategy
• Ensure support for external enforcement stakeholders

What You’ll Bring:

• Fluent language skills in Dutch
• An impeccable writing style in Dutch, attention to detail is key in this role. Good knowledge of English, capable to fully communicate. 
• Passion for customer service and ownership of the customer experience.
• Experience with diplomatically managing multiple commitments to customers, staff, and operations.
• Ability to adapt to challenges while remaining calm in a constantly changing environment.
• Willing to receive and implement feedback
• Mastering multi tasking prioritization