B2B Fulfillment Supervisor

<div class="content-intro"><h2 class="job-details__description-header text-color-secondary font-family-secondary" data-bind="i18n: 'job-details.employer-description-title'">About Us</h2> <div class="job-details__description-content basic-formatter" data-bind="html: pageData().job.corporateDescription"> <div>Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.&nbsp;</div> </div> <p>&nbsp;</p></div><p><span style="font-size: 12pt;"><strong>About the Team</strong></span></p> <p><span style="font-size: 12pt;">Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports &amp; entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.</span></p> <p>&nbsp;</p> <p><span style="font-size: 12pt;"><strong>Job Title</strong>: B2B Fulfillment Supervisor</span></p> <p><span style="font-size: 12pt;"><strong>Department:</strong>&nbsp;Shipping /Operations</span><br><span style="font-size: 12pt;"><strong>Reports To:</strong>&nbsp;Logistics Operations Manager</span></p> <p>&nbsp;</p> <p><span style="font-size: 12pt;"><strong>Position Summary</strong></span></p> <p><span style="font-size: 12pt;">The B2B Fulfillment Supervisor oversees all day-to-day warehouse operations across five key workstreams — Small Parcel, LTL, International, Inbound, and FTL — ensuring timely, accurate, and efficient fulfillment of finished goods. This leader drives execution of best-day shipping, maintains process compliance, and ensures all customer orders are fulfilled according to company standards and service-level expectations. The Supervisor will manage a team of approximately 15+ associates and play a critical role in supporting operational excellence, team performance, and continuous improvement within a fast-paced, dynamic fulfillment environment. The 2nd shift team will be responsible for preparing all next-day Wave 1 orders, including ODFL, International, and Small Parcel shipments. This includes moving inventory from storage locations to designated workstream areas (SP, ODFL, International). Ensuring all orders are allocated correctly from their respective workstream locations. Overseeing staging of outbound orders for on-time readiness. The primary goal is to ensure that at least the first wave of next-day orders is fully prepared and ready to ship by the start of the following day.</span></p> <p>&nbsp;</p> <p><span style="font-size: 12pt;"><strong>Key Responsibilities:</strong></span></p> <p><span style="font-size: 12pt;"><strong>Operational Execution</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead daily warehouse operations across all workstreams: Small Parcel, LTL, International, Inbound, and FTL.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure all orders are picked, staged, and shipped on schedule to meet best-day shipping standards.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Verify that all orders are properly closed in the warehouse management system (WMS) before end of shift.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Prepare and validate load sheets for next-day shipments to ensure readiness and accuracy.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with logistics teams to maintain balanced workflows and prevent backlogs.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Process &amp; Compliance</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Uphold all standard operating procedures (SOPs) for picking, staging, and shipping activities.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Audit daily operations to ensure compliance with company processes, inventory controls, and quality standards.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Identify process gaps and implement corrective actions to maintain operational integrity.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure 100% accuracy in documentation and order tracking within WMS.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Leadership &amp; Team Development</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Supervise and coach warehouse associates, assigning tasks and setting daily priorities.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">&nbsp;Foster a team-oriented, safety-first culture focused on accountability, respect, and continuous improvement.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide regular feedback, training, and development to build multi-skilled, cross-functional teams.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">&nbsp;Lead daily shift meetings to align on goals, priorities, and safety reminders.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Safety &amp; Facility Standards</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Enforce all safety protocols, ensuring a clean, organized, and compliant facility.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Conduct safety inspections and report or resolve any unsafe conditions promptly.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Maintain compliance with OSHA and internal safety guidelines.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Key Performance Indicators (KPIs):</strong></span></p> <p><span style="font-size: 12pt;">On-Time Shipment Rate: ≥ 98%</span><br><span style="font-size: 12pt;">Inventory Accuracy: ≥ 99%</span><br><span style="font-size: 12pt;">SOP Compliance: 100% adherence on internal audits</span></p> <p><span style="font-size: 12pt;"><strong>Qualifications:</strong></span></p> <p><span style="font-size: 12pt;">3–5 years of experience in warehouse, fulfillment, or logistics operations.</span><br><span style="font-size: 12pt;">1–2 years of supervisory or lead experience in a fast-paced distribution environment.</span><br><span style="font-size: 12pt;">Knowledge of shipping modes (Small Parcel, LTL, FTL, International) and inbound logistics.</span><br><span style="font-size: 12pt;">Proficiency in Warehouse Management Systems (WMS) and Microsoft Office Suite.</span><br><span style="font-size: 12pt;">Strong leadership, communication, and organizational skills.</span><br><span style="font-size: 12pt;">Proven ability to meet tight deadlines while maintaining high accuracy and quality standards.</span></p> <p><span style="font-size: 12pt;"><strong>&nbsp;</strong></span></p> <p class="p1"><span class="s1" style="font-size: 12pt;"><em>Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.&nbsp; Fanatics never seeks payment from job applicants.&nbsp;Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com).&nbsp; For added security, where possible, apply through our company website at&nbsp;</em><a href="http://www.fanaticsinc.com/careers"><span class="s2"><em>www.fanaticsinc.com/careers</em></span></a></span></p><div class="content-conclusion"><p>By submitting your application, you agree to our terms of service and acknowledge you have read our&nbsp;<a href="https://static1.squarespace.com/static/5ff494b9931735466ce28d5b/t/69de53bde2c02c25e9c38758/1776178110037/Candidate+Privacy+Policy+April+2026.pdf" target="_blank">Candidate Privacy Policy.</a></p></div>