Back Office Officer

JOB DESCRIPTION: 
On behalf of Alchemy Markets, we are looking for a dedicated and well-organised Back Office Officer to join our Seychelles office, who will be monitoring the back office and support operations of the business. In more detail, the successful candidate will be involved in the below duties:

• Oversee and manage KYC onboarding processes for both corporate and individual clients 
• Review and assess Source of Funds (SOF) documentation and handle verification requests 
• Conduct Enhanced Due Diligence (EDD) on higher-risk clients and transactions 
• Serve as a primary contact for client queries, ensuring timely and professional communication 
• Manage incoming communications, including phone calls and email correspondence 
• Request, collect, and verify client documentation in accordance with regulatory requirements 
• Escalate complex or high-risk cases to the Compliance Department when necessary 
• Ensure strict adherence to internal policies and external regulatory frameworks 
• Maintain accurate and up-to-date client records and documentation 
• Monitor ongoing client activity to identify potential compliance risks 
• Support internal and external audits as well as regulatory reviews 
• Train and guide junior staff on onboarding procedures and compliance standards 
• Perform and enforce 4-eyes checks (dual control principle) to ensure accuracy and risk mitigation 

PERSON SPECIFICATION: 
• 1-2 years previous experience in similar Back Office/ Customer Support roles, within the Forex/ Financial Services/ Fintech industry 
• Excellent organizational and prioritization skills 
• Business fluency in English 
• Experience with CRM systems  
• Strong problem-solving abilities 
• Effective communication and interpersonal skills.  
• A proactive and adaptable mindset to improve internal processes and support policy development.