Senior Backend Engineer — AI Voice Agent Platform

Description

• Growing 100% year-over-year 
• Our AI product (HOAi) went from $0 to millions in months 
• Backed by Cove Hill Partners and JMI Private Equity 
• 6M+ doors on our platform, displacing legacy systems 

• Own voice agent backend services: session lifecycle, call routing, participant management, conversation state, and real-time orchestration.
• Build streaming pipelines: integrate and operate STT/TTS and real-time model endpoints; manage latency budgets, backpressure, and jitter.
• Agent runtime + tools: implement tool calling, sandboxed execution, retries/idempotency, rate limits, and per-tenant budgets/quotas.
• Integrations: telephony/RTC providers, calendars/CRMs/support tools, webhooks, and event streams; build durable sync adapters.
• Data platform: model and store transcripts, audio metadata, agent actions, outcomes, evaluations, and audit trails; optimize for query + replay.
• Reliability engineering: SLIs/SLOs, incident response, end-to-end tracing across streaming + tool calls, and automated degradation strategies.
• Security and privacy: secrets management, least privilege, encryption, data retention controls, PII redaction, and tenant isolation.

• 6+ years backend engineering experience with ownership of production systems.
• Strong distributed systems fundamentals, including queues/workers, caching, and operational best practices.
• Excellent data modeling and API design skills (versioning, contracts, idempotency).
• Comfortable in a high-velocity environment; pragmatic, curious, and outcome-oriented.
• Experience building or operating low-latency systems (real-time streaming, WebSockets, RTC, event-driven architectures).

• Voice/real-time experience: WebRTC/RTC providers, telephony, streaming audio, SIP concepts, jitter/packet loss mitigation.
• LLM and agent architecture experience: tool calling, planning/execution loops, memory/state, eval harnesses.
• Familiarity with SDKs/frameworks: LiveKit, Twilio/telephony stacks, Vercel AI SDK, LangChain/LangGraph, Anthropic Agents SDK.
• Experience with observability for real-time systems (OpenTelemetry traces spanning streaming + async workflows).

• Shoot for Impossible and Make it Happen: Sets audacious goals that others might see as unreachable and breaks them into actionable steps. Relentlessly perseveres through obstacles with resourcefulness and determination, turning ambitious vision into tangible results.
• Radical Candor Leads to Humble Excellence: Gives and receives direct, honest feedback with genuine care for others' growth. Stays open-minded on the path to continuous improvement, recognizing that the best outcomes come from carrying no ego.
• Hire and Develop the Best Talent: Actively seeks exceptional people who raise the bar and invests deeply in their growth. Creates opportunities for team members to stretch their capabilities, providing coaching and support that helps them reach their full potential.

• Our eNPS is +68! (Google it, that is great).
• Benefits: Medical, Dental, and Vision kick in day one.
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
• 401K with Company Match.
• Remote Flexible - come to the office when needed.
• Great parental leave benefits.
• Named on Inc 5000 list of America’s Fastest Growing Private Companies.
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
• Winner of Coastal Entrepreneur Award, Technology Category.
• Active employee-led Culture Committee.
• Ongoing industry and professional development trainings available to all employees.
• Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
• We’re playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We’re building something cool and people like it here.