Banking Operation Associate

<h2><strong>Role Summary</strong></h2> <p>The <strong>Banking Operations Associate</strong> manages end-to-end account onboarding and KYC refreshes for financial institutions and payment providers. This cross-functional role coordinates with Legal, Compliance, Finance, and Engineering to ensure an auditable, efficient onboarding process using JIRA for workflow tracking and secure documentation handling.</p> <h2><strong>Key Responsibilities</strong></h2> <h3><strong>Onboarding &amp; KYC Management</strong></h3> <p>Support active banking applications by compiling corporate, financial, and compliance documentation. Coordinate ongoing KYC refreshes, tracking deadlines and stakeholder assignments to ensure partner requirements are met.</p> <h3><strong>Workflow &amp; Cross-Functional Coordination</strong></h3> <p>Maintain JIRA tickets for application milestones and post-opening handoffs. Ensure Engineering, BI/Data, and Accounting teams are engaged for operational setup and API connectivity upon account opening.<br><strong><br></strong><strong>Secure Handling &amp; KYC Refresh Coordination</strong><strong><br></strong><strong><br></strong>Manage secure data rooms and vendor portals, adhering to strict information-sharing protocols with external banking partners and third-party vendors.</p> <p>Support ongoing KYC refresh processes for existing banking, payment service provider, exchange, and liquidity provider relationships across Compliance, Legal, Finance, Product, Operations, Customer Success/Risk, and Data teams to gather required KYC refresh documentation and responses.</p> <h3><strong>JIRA Ticket Management, Cross-Functional Coordination and Process Improvement</strong></h3> <p>Create, update, and maintain JIRA tickets related to banking applications, KYC refreshes, account opening milestones, post-account-opening actions, and supporting team deliverables.</p> <p>Coordinate post-account-opening handoffs and action items for supporting teams, including Engineering, Business Intelligence/Data, Accounting, Finance Operations, Compliance, and other stakeholders.</p> <p>Maintain trackers, dashboards, or reports showing the status of active banking applications, KYC refreshes, open JIRA tickets, blockers, owners, and completion timelines.</p> <p>Support the development of repeatable operating procedures for banking applications, refreshes, secure document collection, ticket management, and post-account-opening coordination.</p> <h2><strong>Required Qualifications</strong></h2> <ul> <li>1–3 years of experience in fintech, banking, or compliance operations.<br>• Proven experience in cross-functional coordination and JIRA/ticketing management.<br>• Exceptional organizational skills with high attention to detail regarding complex documentation.</li> </ul> <h2><strong>Preferred Qualifications</strong></h2> <ul> <li>Familiarity with AML/KYC due diligence and corporate structure documentation.<br>• Experience in crypto or high-growth payments environments.<br>• Technical understanding of API connectivity and financial reporting handoffs.</li> </ul> <h2><strong>Success Measures</strong></h2> <ul> <li>Timely progression of applications and KYC refreshes with zero security breaches.<br>• Highly accurate JIRA documentation and clear stakeholder accountability.<br>• Seamless operational handoffs for post-opening setup and reconciliation.</li> </ul>