Bilingual Client Services Representative

<div class="content-intro"><h1><strong>Why Work For Us</strong></h1> <p>Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.</p> <p>At Alexander Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you’re looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply!</p> <h1><span class="jobs-JobDescription css-smaipe e1wnkr790">What We Value</span></h1> <ul> <li><span class="jobs-JobDescription css-smaipe e1wnkr790">Client Commitment</span></li> <li><span class="jobs-JobDescription css-smaipe e1wnkr790">Integrity</span></li> <li><span class="jobs-JobDescription css-smaipe e1wnkr790">A Will to Win</span></li> <li><span class="jobs-JobDescription css-smaipe e1wnkr790">Teamwork</span></li> <li><span class="jobs-JobDescription css-smaipe e1wnkr790">Personal Accountability</span></li> <li><span class="jobs-JobDescription css-smaipe e1wnkr790">Passion</span></li> </ul></div><p><span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]">We are seeking dedicated and detail-oriented&nbsp;<strong data-start="51" data-end="96">Bilingual Client Services Representatives</strong> to join our team.</span> <span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]">In this role, you will be the first point of contact for our clients, guiding them through the initial stages of their cases and ensuring they receive exceptional service.</span></p> <h1><strong>What You'll Do:</strong></h1> <ul> <li data-start="840" data-end="948"><strong data-start="840" data-end="862">Client Engagement:</strong> <span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]">Promptly contact clients upon receiving live transfers from our intake department.</span>​</li> <li data-start="952" data-end="1067"><strong data-start="952" data-end="981">Appointment Coordination:</strong> <span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]">Schedule treatment appointments within 24 hours and follow up to confirm attendance.</span>​</li> <li data-start="1071" data-end="1175"><strong data-start="1071" data-end="1089">Documentation:</strong> <span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]">Request and file police reports, initiate claims, and send Letters of Representation (LOR) to insurance companies.</span>​</li> <li data-start="1179" data-end="1285"><strong data-start="1179" data-end="1199">Case Management:</strong> <span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]">Maintain organized case files for 2-3 weeks, ensuring all necessary actions are completed efficiently.</span>​</li> <li data-start="1289" data-end="1389"><strong data-start="1289" data-end="1303">Promotion:</strong> <span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]">Effectively communicate and promote the firm's services to all clients.</span></li> </ul> <h1><strong>What You Need:</strong></h1> <ul> <li data-start="1414" data-end="1520"><strong data-start="1414" data-end="1434">Language Skills:</strong> <span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]">Bilingual proficiency (Spanish/English) is <span style="text-decoration: underline;"><strong>required.</strong></span></span></li> <li data-start="1414" data-end="1520"><strong>Customer Support Background:​&nbsp;</strong>strong track record of providing top tier customer service is required.</li> <li data-start="1524" data-end="1628"><strong data-start="1524" data-end="1542">Communication:</strong> <span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]">Strong verbal and written communication skills.</span>​</li> <li data-start="1632" data-end="1744"><strong data-start="1632" data-end="1658">Organizational Skills:</strong> <span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]">Ability to handle multiple tasks efficiently and maintain organized case files.</span></li> <li><strong>Tech-Savvy:</strong> Proficiency in Microsoft Office (2 years required) and familiarity with FileVine or other case management systems (preferred).</li> <li><strong>Communication Skills:</strong> Excellent verbal and written communication skills are essential for this role.</li> </ul> <h1><strong>What You Get:</strong></h1> <ul> <li><strong>A Great Role:</strong> Full-time position (40 hrs a week) with opportunities to grow and make a significant impact.</li> <li><strong>Comprehensive Benefits:</strong> Dental, vision, and health insurance, plus supplemental insurance and paid time off.</li> <li><strong>A Supportive Environment:</strong> Join a team that values collaboration, innovation, and your professional growth.</li> <li><strong>Competitive Pay:&nbsp;</strong>$25/hour (non-negotiable, non-commission)</li> </ul> <p><strong>Ready to make a difference and advance your career?</strong> Apply now and become a vital part of our dedicated team!</p><div class="content-conclusion"><p>Alexander Shunnarah Trial Attorneys is committed to a diverse and inclusive workplace. Alexander Shunnarah Trial Attorneys is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email <a href="mailto:careers@asilpc.com"><strong>careers@asilpc.com</strong></a>.</p></div>