Bilingual Patient Intake Sales Manager

<div class="content-intro"><p>Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.</p> <p>With over <strong>70 clinics across 8 states</strong>, and still growing,&nbsp;we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.</p> <p>We proudly maintain a <strong>Net Promoter Score (NPS) of 93</strong>, the highest patient satisfaction in the industry.</p></div><p><span style="font-size: 12pt;">Metro Vein Centers is seeking an experienced and dynamic Bilingual Patient Intake Coordinator, Sales Manager to to serve as a front-line people leader for a team of approximately 10–15 Patient Intake Coordinators. This role is focused on daily coaching, performance management, and accountability. You will be directly responsible for ensuring your team hits key performance indicators (KPIs) including ultrasounds attended, booking conversion, quality assurance (QA), efficiency, and patient experience standards. This is a hands-on leadership role, ideal for a manager who thrives in the day-to-day work of developing reps, addressing performance gaps quickly, and building a high-performing, patient-focused team. The Manager will report directly to the Director of Sales and work closely with QA, leadership, HR, and marketing.</span></p> <h2><span style="font-size: 12pt;"><strong>Key Responsibilities:</strong></span></h2> <ul> <li><span style="font-size: 12pt;">Frontline Team Leadership</span> <ul> <li><span style="font-size: 12pt;">Directly manage and coach 10–15 Patient Intake Coordinators in a remote environment</span></li> <li><span style="font-size: 12pt;">Conduct regular 1:1s focused on performance, skill development, and goal attainmen</span><span style="font-size: 12pt;">t</span></li> <li><span style="font-size: 12pt;">Set clear expectations and hold team members accountable to KPIs and quality standards</span></li> </ul> </li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Performance Coaching &amp; Accountability</span> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monitor daily, weekly, and monthly performance metrics including Ultrasounds Attended, appointments booked, conversion rates, productivity and efficiency (calls, handle time, etc.),</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Deliver timely actionable coaching based on call reviews, QA audits, and performance trends</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Implement and manage performance plans when expectations are not met.</span></li> </ul> </li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Patient Experience</span> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure consistent adherence to PIC call quality standards, patient education requirements, and compliance expectations</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Coach reps to balance sales effectiveness with empathy and patient trust</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Reinforce high standards in patient communication, professionalism, and accuracy</span></li> </ul> </li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Execution of Strategy &amp; Process</span> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Execute established sales processes, messaging, and workflows consistently across the team</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support the rollout of new initiatives (CRM updates, call flows, messaging changes, tools) by reinforcing adoption at the rep level</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Identify process friction or training gaps and escalate feedback to leadership</span></li> </ul> </li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Scheduling &amp; Coverage Support</span> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with leadership to ensure adequate coverage during peak hours</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Help manage schedule adherence and real-time coverage needs</span></li> </ul> </li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Culture &amp; Team Engagement</span> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Foster a positive, results-driven team culture centered on accountability, continuous improvement, and patient care</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Celebrate wins, reinforce standards, and address performance issues directly and constructively</span></li> </ul> </li> </ul> <h2><span style="font-size: 12pt;"><strong>Qualifications:</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bilingual requirement: Spanish and English</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">1+ years of experience managing or leading a customer-facing sales or intake team</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Direct people management experience, including coaching, performance management, and accountability</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience managing KPIs, QA standards, and productivity metrics</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Comfort operating in a fast-paced, high-volume, remote environment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong communication skills with the ability to deliver clear, candid feedback</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience using CRM platforms (HubSpot preferred) or similar systems</span></li> </ul><div class="content-conclusion"><p><strong>The Metro Vein Centers Difference</strong></p> <p><strong>Healthy legs. Happier lives.</strong><br>At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.</p> <p><strong>A team united by purpose.</strong><br>Our values guide everything we do:</p> <ul> <li><strong>Patients First, Always</strong> – Every interaction should make our patients feel valued, heard, and cared for.</li> <li><strong>Stronger Together</strong> – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.</li> <li><strong>A Can-Do Spirit</strong> – We meet every challenge with positivity, flexibility, and problem-solving energy.</li> <li><strong>Results That Make a Difference</strong> – We’re driven to improve lives through meaningful, measurable outcomes.</li> <li><strong>Commitment to Growth</strong> – We invest in our people, fostering advancement and professional development at every level.</li> </ul> <p><strong>Metro Vein Centers is an Equal Opportunity Employer.</strong><br>We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.</p> <p><strong>Legal &amp; Compliance Notice:</strong><br>Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.</p> <p><strong>Your privacy matters.</strong><br>To learn more about how we collect, use, and protect your information, please review our privacy policy <a href="https://www.metroveincenters.com/privacy-policy">here</a>.</p></div>