Back to all jobs
F
Billing & Accounts Receivable Manager
Fetch
WorldwideRemote1mo ago
- Employment
- Full-time
About the role
- Lead and manage Billing, Collections, and Cash Application teams across both onshore and offshore resources
- Oversee daily team workloads and ensure tasks are completed accurately and within established timelines and SLAs
- Coach, mentor, and develop team members while fostering a culture of accountability and continuous improvement
- Identify operational bottlenecks, resolve issues proactively, and escalate risks appropriately when needed
- Drive process standardization, documentation, and operational efficiency initiatives
- Partner closely with Sales, Revenue Accounting, Strategic Finance, Legal, and other stakeholders to operationalize and execute revenue-generating agreements
- Ensure customer billing is accurate, timely, and aligned with contractual terms
- Support new deal structures, pricing models, and billing requirements as the business evolves
- Assist with system enhancements, automation initiatives, and scalable process improvements
- Own collections performance and help drive achievement of annual operating targets
- Develop strategies to reduce DSO (Days Sales Outstanding) and improve overall cash flow performance
- Monitor aging trends and ensure timely follow-up on outstanding receivables
- Ensure cash receipts are applied accurately and timely to customer accounts
- Partner with customers and internal stakeholders to resolve payment disputes and reconciliation issues
- Maintain strong internal controls and compliance across billing and AR operations
- Track and report key operational metrics including billing accuracy, collections performance, unapplied cash, and DSO trends
- Support monthly, quarterly, and annual close activities related to AR and billing
- Assist with audit requests and documentation as needed
- Bachelor’s degree in Accounting, Finance, Business, or related field
- 5+ years of experience in Billing, Accounts Receivable, or Order-to-Cash operations
- 2+ years of people management experience, including managing distributed or offshore teams
- Strong understanding of billing operations, collections processes, cash applications, and revenue workflows
- Experience partnering cross-functionally with Sales, Finance, Accounting, and Legal teams
- Proven ability to manage competing priorities in a fast-paced, high-growth environment
- Strong analytical, organizational, and problem-solving skills
- Excellent communication and stakeholder management abilities
- Experience with ERP systems and AR automation tools preferred
- Experience in a high-growth technology or consumer platform company
- Familiarity with complex customer contracts and revenue models
- Experience driving process automation and operational scalability
- Knowledge of SOX controls and audit support processes
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Perks & benefits
- 401k
- Vision Insurance
- Unlimited Vacation
- Paid Time Off
- Pension Matching
- Learning Budget
- Equity Compensation
764,000+ hidden jobs like this
Fetch and thousands of companies post here first — often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.
Everything Pro unlocks:
- Unlimited applications — free stops at 5
- Track every application in one place
- Apply straight to the source, one click
- Save & organize roles you love
- Roles pulled from company boards before the big sites
