Billing Lead / Manager

<div class="content-intro"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.</span></p></div><p class="p2"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We're hiring an experienced individual contributor to own end-to-end invoice&nbsp;submission and lifecycle management across our customers' AP e-invoicing portals (Coupa, Ariba/SAP Business Network, Tungsten, OpenInvoice, Taulia, SAP, Fieldglass, customer-specific portals, etc.). Our US enterprise customer base, and a growing slice of European accounts, increasingly require invoices be routed through their procurement platforms, with strict PO matching, line-level formatting, and document standards. This role is the subject matter expert who makes that work flow cleanly and at scale.</span></p> <p class="p2"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This is a hands-on IC role with leadership scope: you'll set the standards, drive process improvements, and serve as the escalation point for the broader O2C team, but you won't have direct reports.</span></p> <p class="p1"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>What You'll Do</strong></span></p> <ul> <li class="p2" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Own daily submission, tracking, and resolution of customer invoices across e-invoicing and AP portals, ensuring on-time delivery and adherence to each customer's billing rules.</span></li> <li class="p1" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Investigate and resolve rejected, disputed, short-paid, or stuck invoices,&nbsp;partnering with Sales, Operations, and customer AP teams to drive quick&nbsp;resolution and minimize DSO impact.</span></li> <li class="p1" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Onboard new customers to e-portal billing: gather portal credentials and PO&nbsp;requirements, configure templates in NetSuite (or downstream tools), and&nbsp;document customer-specific SOPs.</span></li> <li class="p1" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Maintain a living playbook of portal-specific requirements (PO formats, tax&nbsp;fields, supporting documentation, cXML/EDI specs where relevant).</span></li> <li class="p1" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Partner with IT/Finance Systems on automation initiatives, e.g., direct&nbsp;integrations, EDI/cXML feeds, RPA, to reduce manual touchpoints as volume&nbsp;scales.</span></li> <li class="p1" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Track KPIs (first-pass acceptance rate, average days to acceptance, rejected&nbsp;invoice aging, portal-specific DSO) and surface trends to controllership&nbsp;leadership monthly.</span></li> <li class="p1" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Support month-end close activities related to billing accuracy, unbilled revenue&nbsp;review, and reconciliation of portal-side balances vs. NetSuite AR.</span></li> <li class="p1" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Coach AR analysts and billing specialists on portal nuances; act as the go-to&nbsp;escalation point for complex customer billing issues.</span></li> <li class="p1" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Support SOX controls related to billing and invoice processing, including audit&nbsp;walkthroughs and evidence requests.</span></li> </ul> <p class="p1"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Nice to have</strong></span></p> <ul> <li class="p1" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience supporting public company through SOX 404 controls testing.</span></li> <li class="p1" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Exposure to manufacturing, marketplace, or two-sided platform business&nbsp;models.</span></li> <li class="p1" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Familiarity with cXML/EDI 810/EDI 850 standards.</span></li> <li class="p1" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience with European e-invoicing mandates (Peppol, Italy SdI, France</span></li> <li class="p1" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Chorus Pro, Germany B2B mandate).</span></li> <li class="p1" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">SQL or Power BI/Tableau for self-service reporting.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">#Promoted&nbsp;</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">#LI-Hybrid</span></p><div class="content-conclusion"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.</span></p></div>