Billing Support Coordinator

<div class="content-intro"><h3><strong>About Dreem Health, by Sunrise&nbsp;</strong></h3> <p>Dreem Health is America’s leading digital sleep clinic. Powered by Sunrise’s technology, Dreem Health makes sleep care simple — replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are easy for patients to follow. We’re fixing the broken sleep care journey and helping more people get the care they need — from home, on their schedule.</p></div><h2><span style="font-size: 14pt;"><strong>Your Opportunity</strong></span></h2> <p>We are seeking a Billing Support Coordinator with strong experience in insurance operations, revenue cycle workflows, and patient billing support. This role sits at the center of the patient's financial journey and plays a critical role in ensuring accuracy, compliance, and clear communication across patients, payers, and internal teams.</p> <p>The ideal candidate brings hands-on experience with insurance verification, prior authorizations, benefit interpretation, and payer rules, and is comfortable contributing to process improvement and SOP development as we continue to scale.</p> <h2><span style="font-size: 14pt;"><strong>Key Responsibilities</strong></span></h2> <p><strong>Patient Billing &amp; Insurance Support</strong></p> <ul> <ul> <li>Serve as a primary point of contact for patients regarding billing, insurance coverage, invoices, and payment questions (this includes phone calls, emails and any other form of patient communication).</li> <li>Provide clear, empathetic explanations of benefits, estimates, and patient responsibility.</li> <li>Resolve escalated or complex billing inquiries with a patient-first mindset.</li> </ul> </ul> <p><strong>Insurance Operations &amp; Revenue Cycle Support</strong></p> <ul> <ul> <li>Perform and support insurance verification, benefit investigations, and eligibility checks for sleep-related services.</li> <li>Assist with prior authorization tracking, documentation follow-up, and payer-specific requirements.</li> <li>Support insurance claim submissions by ensuring accurate patient, payer, and service data.</li> <li>Identify payer discrepancies, denials, or policy conflicts and escalate appropriately.</li> </ul> </ul> <p><strong>Billing Accuracy &amp; Payments</strong></p> <ul> <ul> <li>Process patient payments and assist with payment plan setup when applicable.</li> <li>Issue, track, and reconcile invoices in collaboration with finance and operations teams.</li> <li>Maintain accurate billing and insurance records across internal systems (e.g., CRM, billing platforms).</li> </ul> </ul> <p><strong>Cross-Functional Collaboration</strong></p> <ul> <ul> <li>Work closely with billing, clinical, operations, and patient services teams to ensure alignment between insurance workflows and patient onboarding.</li> <li>Act as a liaison when needed between internal teams and payer representatives to clarify coverage or authorization requirements.</li> </ul> </ul> <p><strong>Process Improvement &amp; Documentation</strong></p> <ul> <ul> <li>Contribute to SOP creation and refinement related to billing, insurance verification, and prior authorization workflows.</li> <li>Identify inefficiencies, recurring issues, or patient pain points and propose practical improvements.</li> <li>Support quality assurance efforts to ensure compliance with payer guidelines and internal standards.</li> </ul> </ul> <h2><span style="font-size: 14pt;"><strong>Key Qualifications</strong></span></h2> <ul> <li>Prior experience in medical billing, insurance operations, revenue cycle, or patient financial services (healthcare environment strongly preferred).</li> <li>Hands-on familiarity with insurance verification, benefit breakdowns, and prior authorization processes.</li> <li>Experience working with Medicare and commercial payers is a strong advantage.</li> <li>Exposure to DME, sleep medicine, or diagnostic services is a plus.</li> <li>Excellent written and verbal communication skills, with the ability to explain complex billing, insurance, and financial concepts clearly and compassionately to patients.</li> <li>Strong attention to detail, organizational skills, and reliability, with the ability to manage competing priorities and meet deadlines in a fast-paced environment.</li> <li>Patient-centered, solutions-oriented approach with confidence handling sensitive financial conversations and complex insurance or billing issues.</li> <li>Ability to work independently while collaborating effectively with cross-functional teams to resolve issues and improve the patient experience.</li> <li>Process-oriented mindset with experience interpreting payer policies, optimizing workflows, developing documentation, and contributing to operational improvements.</li> </ul> <h3>What We Offer</h3> <ul> <li>Be part of an international team across the US, Paris, Belgium, and Vienna</li> <li>Comprehensive health benefits (medical, dental, vision)</li> <li>401(k) with company match</li> <li>20 days PTO + 10 paid holidays + sick leave</li> <li>FREE One Medical membership</li> <li>Internet stipend</li> </ul> <h3>Our Team Values</h3> <p>At Sunrise Group, we’re tackling real sleep health challenges that affect millions. We keep things clear and simple ✨, value trust and collaboration 🤝, and lead with optimism and compassion 🌞. These values guide everything we do. If you’re looking for the autonomy to take ownership of your work, make an impact, and be part of a team where ideas move fast and everyone has a voice, Sunrise might just be the right fit.</p> <h3><strong>Compensation</strong></h3> <p>$22.00 - $25.00 per hour</p> <p>We hire humans, not bullet points. Don’t meet every single qualification? That’s okay. We care more about who you are than what’s on your CV. We’re looking for people who are curious, resourceful, and ready to roll up their sleeves — especially if you’re excited about building something new in healthcare. So if you think you could make an impact here, reach out to us.&nbsp;</p> <p>&nbsp;</p><div class="content-conclusion"><p>Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.</p></div>