Billing Support Specialist

<p><strong>We’re Changing the PropTech Industry</strong></p> <p>We’re a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. Our focus is on our category-leading AI and data SaaS products with triple-digit growth rates.&nbsp;</p> <p>We’re a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth.</p> <p>While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.&nbsp;</p> <p><strong>About Our Products</strong></p> <p><a href="https://www.apartmentiq.io/">ApartmentIQ</a> is the all-in-one data platform powering smarter decisions across multifamily, covering 40M units with daily property and market intelligence used for surveys, research, and revenue management. We're trusted by 65% of the NMHC Top 50. Our sister company, <a href="https://www.hiremaven.ai/">MavenAI</a>, delivers AI-powered marketing automation built by industry experts and integrated directly with property management systems, serving over 2M units.</p> <p><strong>The Role</strong></p> <p>As the Billing Support Specialist, you will play a crucial role in managing the financial health of the company. You will be responsible for overseeing the invoicing process, ensuring accurate and timely invoicing, collaborating with internal teams to resolve any discrepancies, as well as working directly with customers to ensure accuracy. This position requires a strong understanding of accounting principles, excellent communication skills, and a proactive approach to problem-solving.</p> <p>You'll be part of a small but mighty team where collaboration is essential. While you'll have core responsibilities, a significant part of this role involves being a cross-functional player, ready to jump in and support teammates on various tasks across financial operations.</p> <p><strong>Responsibilities:</strong></p> <ul> <li> <p>Billing Operations</p> </li> <ul> <li> <p>End-to-End Invoice Creation: Execute high-volume data entry to create, review, and process daily and monthly invoices efficiently, ensuring zero backlogs.</p> </li> <li> <p>Master File Management: Oversee the continuous updates and maintenance of customer master files, performing precise data entry to ensure 100% accuracy of billing records.</p> </li> <li>Data Quality Assurance: Regularly audit customer profiles for accurate billing addresses, contact information, and delivery routing to prevent returned invoices and payment delays.</li> <li> <p>Discrepancy Resolution: Identify, investigate, and resolve billing variances prior to distribution, minimizing customer disputes and accelerating the payment cycle.</p> </li> </ul> <li> <p>Communication &amp; Relationship Management</p> </li> <ul> <li> <p>Customer Inquiry Management: Respond promptly to a high volume of customer billing inquiries, providing clear explanations of charges, invoices, and payment processes.</p> </li> <li> <p>Cross-functional Collaboration: Maintain proactive communication with external clients and internal teams to bridge payment gaps and clarify instructions for new accounts.</p> </li> <li> <p>Relationship Building: Act as a professional point of contact to develop and maintain long-term trust with our customer base.</p> </li> <li> <p>Departmental Support: Work closely with Sales and Customer Success teams to ensure billing instructions are seamless from the moment a deal is closed.</p> </li> </ul> <li> <p>Problem Solving &amp; Compliance</p> </li> <ul> <li> <p>Dispute Resolution: Investigate billing errors or inquiries; issue credit memos or adjustments under the supervision of the Billing Manager.</p> </li> <li> <p>Month-End Compliance: Assist in closing activities by ensuring all billable revenue for the period is accurately captured and reported.</p> </li> </ul> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Bachelor’s degree in Accounting, Finance, or a related field preferred</li> <li>Proven experience in billing or a similar finance role</li> <li>Experience working in Multifamily or Proptech space preferred</li> <li>Strong understanding of accounting principles and billing processes</li> <li>Excellent communication and interpersonal skills</li> <li>Detail-oriented with strong analytical and problem-solving abilities</li> <li>Proficient in accounting software (e.g., QuickBooks) and Microsoft Office Suite</li> <li>Ability to work autonomously and prioritize workload</li> <li>Work well under pressure, thrive in a fast-paced environment, and stay flexible through growth and change</li> </ul> <p><strong>Why Choose Us:</strong></p> <ul> <li><strong>Remote-First:</strong> We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.</li> <li><strong>Competitive Compensation:</strong> We believe in hiring the best and paying accordingly. You’ll receive a<strong> </strong>competitive salary that reflects your impact and expertise.</li> <li><strong>Paid Time Off:</strong> Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family’s biggest milestones.</li> <li><strong>Your Health Matters</strong>: Stay healthy with high-quality Medical, Dental, and Vision insurance plans for you and your family.</li> <li><strong>Peace of Mind (On Us):</strong> We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.</li> <li><strong>Protection for Your Whole Crew:</strong> Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too.</li> <li><strong>Invest in Your Future:</strong> Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company.</li> </ul> <p>If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.&nbsp;</p> <p>Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.</p> <p>We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.</p>