Branch Operations Manager | Reykjavik, Iceland | Relocation Support Available

<p>&nbsp;</p> <p class="isSelectedEnd">✈️&nbsp;<strong>Ready for your next international challenge? Join our team in Reykjavik and start a new adventure in Iceland.</strong></p> <p class="isSelectedEnd"><strong>Relocation support available, including a flight to Iceland covered by the company.</strong></p> <h2>About Us</h2> <p class="isSelectedEnd">Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone.</p> <p class="isSelectedEnd">The Branch Operations Manager (City Lead) plays a vital role in delivering this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer-centric experience. As the on-site leader, you will drive operational excellence, team performance, and the overall customer journey while acting as the bridge between global standards and local execution.</p> <h2>The Role</h2> <p class="isSelectedEnd">As Branch Operations Manager, you will have full responsibility for the daily operations and performance of our Reykjavik depot. While remaining highly hands-on (60–70% of your time), you will also take ownership of the team's performance, operational efficiency, and financial results.</p> <p class="isSelectedEnd">Reporting directly to the District Manager, you will lead the local team and ensure the depot consistently delivers an outstanding customer experience while operating in a cost-effective and high-performing manner.</p> <h2>Key Responsibilities</h2> <p class="isSelectedEnd">• Own the end-to-end performance of the city depot across Rental and Servicing operations.</p> <p class="isSelectedEnd">• Lead, supervise, and develop the local operational team, including shift planning, task allocation, and performance feedback.</p> <p class="isSelectedEnd">• Be a culture setter and lead by example.</p> <p class="isSelectedEnd">• Track daily KPIs and ensure Standard Operating Procedures (SOPs) are consistently followed.</p> <p class="isSelectedEnd">• Monitor vehicle availability and proactively reduce downtime, including performing repairs when necessary.</p> <p class="isSelectedEnd">• Manage depot costs, including consumables and rework prevention, while maintaining disciplined cost control.</p> <p class="isSelectedEnd">• Oversee the preparation and presentation of RVs for sales appointments.</p> <p class="isSelectedEnd">• Ensure operational excellence and continuously identify opportunities for improvement.</p> <p class="isSelectedEnd">• Deliver an exceptional customer experience while maintaining high operational standards.</p> <h2>What We're Looking For</h2> <p class="isSelectedEnd">• 3–5 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments.</p> <p class="isSelectedEnd">• Strong hands-on operational mindset with the ability to step into daily depot activities whenever required.</p> <p class="isSelectedEnd">• Proven leadership skills with experience managing and motivating teams.</p> <p class="isSelectedEnd">• Excellent organisational skills and the ability to multitask and prioritise under pressure.</p> <p class="isSelectedEnd">• Comfortable performing physical tasks during busy operational periods.</p> <p class="isSelectedEnd">• Flexibility to work weekends, holidays, and extended shifts during peak seasons.</p> <p class="isSelectedEnd">• Valid Category B Driving Licence.</p> <p class="isSelectedEnd">• Fluent English (mandatory).</p> <p class="isSelectedEnd">• Norwegian language skills are a plus but not required.</p> <h2>Practical Requirements</h2> <p class="isSelectedEnd">• Ability to lift and move light-to-moderate loads (10–15 kg).</p> <p class="isSelectedEnd">• Comfortable standing, walking, and moving throughout the depot for extended periods.</p> <p class="isSelectedEnd">• Willingness to work both indoors and outdoors in varying weather conditions.</p> <p class="isSelectedEnd">• Flexibility to respond to urgent operational needs when required.</p> <h2>What We Offer</h2> <p class="isSelectedEnd">• ✈️ Flight to Iceland covered by the company as part of your relocation support.</p> <p class="isSelectedEnd">• 🌍 The opportunity to live and work in one of Europe's most unique and breathtaking destinations.</p> <p class="isSelectedEnd">• 🚀 A key leadership role in a fast-growing global company operating across Europe, North America, and Oceania.</p> <p class="isSelectedEnd">• 📈 Career development opportunities within Field Operations and the possibility to transition to our offices in Lisbon, Mexico City, or Manila.</p> <p class="isSelectedEnd">• 📚 Continuous training and coaching to help you develop the skills that matter most.</p> <p class="isSelectedEnd">• 💰 Competitive compensation package including Performance and Referral Bonuses.</p> <p class="isSelectedEnd">• 🚐 Free Road Trips so you can experience Indie Campers across Europe, North America, and Oceania.</p> <p class="isSelectedEnd">• 🤝 A dynamic, international, and innovative work environment where your contributions make a real impact from day one.</p> <h2>Are You Ready to Go Indie?</h2> <p class="isSelectedEnd">If you're passionate about operations, leadership, customer experience, and ready to embrace an exciting international opportunity in Iceland, we'd love to hear from you.</p> <p><strong>Apply now and become part of the team shaping the future of road-trip travel.</strong></p> <p>&nbsp;</p>