Building Manager

Title, Team and Role Summary

Skills, Knowledge and Values

• Develop excellent relationships with the owners, reporting to them on all aspects of the management and status of the property through regular formal written reports and meetings in addition to ad-hoc informal communication as required.  
• Build, lead, develop and inspire the team (both directly employed and contracted) to deliver the highest standards of service, and provide first-line day to day management of the team. 
• Establish and implement the property delivery plan in support of the LBC strategy with a view to providing a high standard of customer service that enhances the customer experience and develops a property partnership community, embedding responsibility in all decision making.   
• Working with the Operations Director and MAPP management colleagues  to ensure the PMA scope is delivered and all SLAs and KPIs are met to deliver service excellence throughout all areas of on-site operations. 
• Attention to detail and high levels of occupier engagement and customer service will be required 
• Work closely with surveying colleagues and central support functions to ensure client strategy is executed 
• To be responsible for the implementation of agreed best practice in accordance with MAPPs’ policies and procedures. 
• Budget setting, management and reconciliation, including management mobilisation of CAPEX budget 
• Occupier Management 
• Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures 
• Implement data collation services, technology and equipment to support your site including environmental management plans, invoice management and approval, risk management systems and utility metre readings 
• Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements 
• Pro-active, flexible attitude to changes in the company, IT systems and the role 
• Further information in the Role Profile

• Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines 
• Embracing Change including Technology 
• Engaging with the Big Picture 
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally 
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders 
• Innovative Solutions and Problem Solving 
• Developing Self and Others and willing to Learn 
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. 
• Strong written and verbal communications including report writing 

Experience and Salary

• Possess excellent verbal and written communication skills.   
• Demonstrable experience in client and customer engagement.   
• Technically competent with a good knowledge of Microsoft Office 365.   
• Experience in contract management and managing KPIs.   
• Exceptional knowledge in developing service charge budgets management and reporting.  
• IOSH essential 

• Interest in sustainability.   
• Flexible working patterns, including some evenings and weekends.   
• Good understanding of property management principles and current industry trends.  Knowledge of building services maintenance operations.