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Business Analyst

Encora

Kuala Lumpur1mo ago

About the role

<p></p> <p data-start="156" data-end="432">We are looking for an experienced&nbsp;<strong data-start="190" data-end="210">Business Analyst</strong>&nbsp;with a strong background in IT project delivery. The role involves requirement gathering, process analysis, stakeholder management, and supporting end-to-end system implementation within a structured delivery environment.</p> <hr data-start="434" data-end="437"> <h3 data-section-id="165gfiz" data-start="439" data-end="467"><strong data-start="443" data-end="467">Key Responsibilities</strong></h3> <ul data-start="468" data-end="1318"> <li data-section-id="1y9nij6" data-start="468" data-end="582"> <p data-start="470" data-end="582">Collaborate with business and IT stakeholders to analyze processes, identify gaps, and recommend improvements.</p> </li> <li data-section-id="1cehajn" data-start="583" data-end="668"> <p data-start="585" data-end="668">Gather, analyze, and document requirements (BRD, FRD, Functional Specifications).</p> </li> <li data-section-id="1i3gmre" data-start="669" data-end="747"> <p data-start="671" data-end="747">Translate business needs into clear and actionable technical requirements.</p> </li> <li data-section-id="1aaxsfi" data-start="748" data-end="837"> <p data-start="750" data-end="837">Perform data validation and analysis using&nbsp;<strong data-start="793" data-end="834"><span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">SQL</span></span></strong>.</p> </li> <li data-section-id="eejob6" data-start="838" data-end="925"> <p data-start="840" data-end="925">Work closely with development teams to ensure solution alignment with requirements.</p> </li> <li data-section-id="1745toh" data-start="926" data-end="1004"> <p data-start="928" data-end="1004">Support test planning, test case design, execution, and defect management.</p> </li> <li data-section-id="qbilqf" data-start="1005" data-end="1100"> <p data-start="1007" data-end="1100">Coordinate and manage&nbsp;<strong data-start="1029" data-end="1062">User Acceptance Testing (UAT)</strong>&nbsp;and ensure timely issue resolution.</p> </li> <li data-section-id="1dgstjs" data-start="1101" data-end="1163"> <p data-start="1103" data-end="1163">Support system implementation and post-go-live activities.</p> </li> <li data-section-id="18txogv" data-start="1164" data-end="1254"> <p data-start="1166" data-end="1254">Maintain regular communication with stakeholders on progress, risks, and deliverables.</p> </li> <li data-section-id="1koxcy1" data-start="1255" data-end="1318"> <p data-start="1257" data-end="1318">Provide user training, documentation, and onboarding support.</p> </li> </ul> <hr data-start="1320" data-end="1323"> <h3 data-section-id="eu7ne2" data-start="1325" data-end="1345"><strong data-start="1329" data-end="1345">Requirements</strong></h3> <h4 data-start="1347" data-end="1366"><strong data-start="1352" data-end="1366">Experience</strong></h4> <ul data-start="1367" data-end="2044"> <li data-section-id="holsnp" data-start="1367" data-end="1430"> <p data-start="1369" data-end="1430"><strong data-start="1369" data-end="1427">5+ years of Business Analyst experience in IT projects</strong>.</p> </li> <li data-section-id="133uinf" data-start="1431" data-end="1507"> <p data-start="1433" data-end="1507">Proven experience in requirement gathering and functional documentation.</p> </li> <li data-section-id="1n3qcwj" data-start="1508" data-end="1585"> <p data-start="1510" data-end="1585">Experience in stakeholder management across business and technical teams.</p> </li> <li data-section-id="1s1obvn" data-start="1586" data-end="1670"> <p data-start="1588" data-end="1670">Hands-on experience in application testing and UAT coordination (<strong data-start="1653" data-end="1666">3–5 years</strong>).</p> </li> <li data-section-id="uq0qjk" data-start="1671" data-end="1755"> <p data-start="1673" data-end="1755">Experience in process analysis and business process improvement (<strong data-start="1738" data-end="1751">3–5 years</strong>).</p> </li> <li data-section-id="h2qfv2" data-start="1756" data-end="1839"> <p data-start="1758" data-end="1839">Working knowledge of&nbsp;<strong data-start="1779" data-end="1820"><span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">SQL</span></span></strong>&nbsp;(<strong data-start="1822" data-end="1835">2–3 years</strong>).</p> </li> <li data-section-id="18xxsj7" data-start="1840" data-end="1909"> <p data-start="1842" data-end="1909">Experience working in Agile or SDLC environments (<strong data-start="1892" data-end="1905">3–5 years</strong>).</p> </li> <li data-section-id="11t4xch" data-start="1910" data-end="2044"> <p data-start="1912" data-end="2044">Familiarity with tools like&nbsp;<strong data-start="1940" data-end="1981"><span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">Jira</span></span></strong>&nbsp;and&nbsp;<strong data-start="1986" data-end="2027"><span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">Confluence</span></span></strong>&nbsp;(<strong data-start="2029" data-end="2042">2–3 years</strong>).</p> </li> </ul> <hr data-start="2046" data-end="2049"> <h3 data-section-id="swvv2e" data-start="2051" data-end="2071"><strong data-start="2055" data-end="2071">Nice to Have</strong></h3> <ul data-start="2072" data-end="2386"> <li data-section-id="6ue4tx" data-start="2072" data-end="2183"> <p data-start="2074" data-end="2183">Exposure to CRM platforms, preferably&nbsp;<strong data-start="2112" data-end="2153"><span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">Pega</span></span></strong>&nbsp;(workflow/case management).</p> </li> <li data-section-id="1v3xa7y" data-start="2184" data-end="2234"> <p data-start="2186" data-end="2234">Experience in&nbsp;<strong data-start="2200" data-end="2231">banking or insurance domain</strong>.</p> </li> <li data-section-id="1trukhi" data-start="2235" data-end="2314"> <p data-start="2237" data-end="2314">Involvement in&nbsp;<strong data-start="2252" data-end="2311">digital transformation or system modernization projects</strong>.</p> </li> <li data-section-id="14h09gz" data-start="2315" data-end="2386"> <p data-start="2317" data-end="2386">Experience supporting user training and change management activities.</p> </li> </ul> <p></p>

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