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Business Analyst
Encora
Kuala Lumpur1mo ago
About the role
<p></p>
<h3 data-section-id="mprbmu" data-start="133" data-end="155"><strong data-start="137" data-end="155">About the Role</strong></h3>
<p data-start="156" data-end="432">We are looking for an experienced <strong data-start="190" data-end="210">Business Analyst</strong> with a strong background in IT project delivery. The role involves requirement gathering, process analysis, stakeholder management, and supporting end-to-end system implementation within a structured delivery environment.</p>
<hr data-start="434" data-end="437">
<h3 data-section-id="165gfiz" data-start="439" data-end="467"><strong data-start="443" data-end="467">Key Responsibilities</strong></h3>
<ul data-start="468" data-end="1318">
<li data-section-id="1y9nij6" data-start="468" data-end="582">
<p data-start="470" data-end="582">Collaborate with business and IT stakeholders to analyze processes, identify gaps, and recommend improvements.</p>
</li>
<li data-section-id="1cehajn" data-start="583" data-end="668">
<p data-start="585" data-end="668">Gather, analyze, and document requirements (BRD, FRD, Functional Specifications).</p>
</li>
<li data-section-id="1i3gmre" data-start="669" data-end="747">
<p data-start="671" data-end="747">Translate business needs into clear and actionable technical requirements.</p>
</li>
<li data-section-id="1aaxsfi" data-start="748" data-end="837">
<p data-start="750" data-end="837">Perform data validation and analysis using <strong data-start="793" data-end="834"><span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">SQL</span></span></strong>.</p>
</li>
<li data-section-id="eejob6" data-start="838" data-end="925">
<p data-start="840" data-end="925">Work closely with development teams to ensure solution alignment with requirements.</p>
</li>
<li data-section-id="1745toh" data-start="926" data-end="1004">
<p data-start="928" data-end="1004">Support test planning, test case design, execution, and defect management.</p>
</li>
<li data-section-id="qbilqf" data-start="1005" data-end="1100">
<p data-start="1007" data-end="1100">Coordinate and manage <strong data-start="1029" data-end="1062">User Acceptance Testing (UAT)</strong> and ensure timely issue resolution.</p>
</li>
<li data-section-id="1dgstjs" data-start="1101" data-end="1163">
<p data-start="1103" data-end="1163">Support system implementation and post-go-live activities.</p>
</li>
<li data-section-id="18txogv" data-start="1164" data-end="1254">
<p data-start="1166" data-end="1254">Maintain regular communication with stakeholders on progress, risks, and deliverables.</p>
</li>
<li data-section-id="1koxcy1" data-start="1255" data-end="1318">
<p data-start="1257" data-end="1318">Provide user training, documentation, and onboarding support.</p>
</li>
</ul>
<hr data-start="1320" data-end="1323">
<h3 data-section-id="eu7ne2" data-start="1325" data-end="1345"><strong data-start="1329" data-end="1345">Requirements</strong></h3>
<h4 data-start="1347" data-end="1366"><strong data-start="1352" data-end="1366">Experience</strong></h4>
<ul data-start="1367" data-end="2044">
<li data-section-id="holsnp" data-start="1367" data-end="1430">
<p data-start="1369" data-end="1430"><strong data-start="1369" data-end="1427">5+ years of Business Analyst experience in IT projects</strong>.</p>
</li>
<li data-section-id="133uinf" data-start="1431" data-end="1507">
<p data-start="1433" data-end="1507">Proven experience in requirement gathering and functional documentation.</p>
</li>
<li data-section-id="1n3qcwj" data-start="1508" data-end="1585">
<p data-start="1510" data-end="1585">Experience in stakeholder management across business and technical teams.</p>
</li>
<li data-section-id="1s1obvn" data-start="1586" data-end="1670">
<p data-start="1588" data-end="1670">Hands-on experience in application testing and UAT coordination (<strong data-start="1653" data-end="1666">3–5 years</strong>).</p>
</li>
<li data-section-id="uq0qjk" data-start="1671" data-end="1755">
<p data-start="1673" data-end="1755">Experience in process analysis and business process improvement (<strong data-start="1738" data-end="1751">3–5 years</strong>).</p>
</li>
<li data-section-id="h2qfv2" data-start="1756" data-end="1839">
<p data-start="1758" data-end="1839">Working knowledge of <strong data-start="1779" data-end="1820"><span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">SQL</span></span></strong> (<strong data-start="1822" data-end="1835">2–3 years</strong>).</p>
</li>
<li data-section-id="18xxsj7" data-start="1840" data-end="1909">
<p data-start="1842" data-end="1909">Experience working in Agile or SDLC environments (<strong data-start="1892" data-end="1905">3–5 years</strong>).</p>
</li>
<li data-section-id="11t4xch" data-start="1910" data-end="2044">
<p data-start="1912" data-end="2044">Familiarity with tools like <strong data-start="1940" data-end="1981"><span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">Jira</span></span></strong> and <strong data-start="1986" data-end="2027"><span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">Confluence</span></span></strong> (<strong data-start="2029" data-end="2042">2–3 years</strong>).</p>
</li>
</ul>
<hr data-start="2046" data-end="2049">
<h3 data-section-id="swvv2e" data-start="2051" data-end="2071"><strong data-start="2055" data-end="2071">Nice to Have</strong></h3>
<ul data-start="2072" data-end="2386">
<li data-section-id="6ue4tx" data-start="2072" data-end="2183">
<p data-start="2074" data-end="2183">Exposure to CRM platforms, preferably <strong data-start="2112" data-end="2153"><span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">Pega</span></span></strong> (workflow/case management).</p>
</li>
<li data-section-id="1v3xa7y" data-start="2184" data-end="2234">
<p data-start="2186" data-end="2234">Experience in <strong data-start="2200" data-end="2231">banking or insurance domain</strong>.</p>
</li>
<li data-section-id="1trukhi" data-start="2235" data-end="2314">
<p data-start="2237" data-end="2314">Involvement in <strong data-start="2252" data-end="2311">digital transformation or system modernization projects</strong>.</p>
</li>
<li data-section-id="14h09gz" data-start="2315" data-end="2386">
<p data-start="2317" data-end="2386">Experience supporting user training and change management activities.</p>
</li>
</ul>
<p></p>
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