Business Analyst - Automation & AI Enablement

• Standards and professionalism
• Doing work they are proud to put their name to
• Building long‑term client relationships
• Being part of a firm with real momentum and intent

• A firm with clear direction and momentum
• Clients who value advice and relationships
• Colleagues who care about doing things properly
• A culture built on Passion, Trust, Humanity and Honesty
• Genuine opportunity to shape your career as the firm grows

The Role

• Planning and facilitating discovery workshops, interviews and working sessions across Service Lines and support functions
• Eliciting and clarifying pain points, constraints, risks, data needs, and desired outcomes
• Building trusted relationships with stakeholders at all levels and maintaining clear communication throughout delivery

• Documenting end-to-end processes using appropriate mapping techniques (e.g. flowcharts, swimlanes and BPMN)
• Producing clear “As-Is” and “To-Be” process maps, including decision points, exceptions, controls, and handoffs
• Identifying inefficiencies, duplication, bottlenecks, rework, and control gaps; and recommending pragmatic improvements

• Identifying and assessing opportunities for workflow automation, task automation, and system integration
• Collaborating with the Technology Team to translate business needs into implementable solutions and backlogs
• Supporting the adoption of AI tools (e.g. Copilot / GenAI-enabled workflows) to improve drafting, summarisation, triage, search, and reporting
• Defining guardrails for AI usage in line with firm policies, data protection, and client confidentiality

• Defining requirements, user stories, acceptance criteria, success measures, and benefits cases;
• Supporting solution design, prioritisation and delivery planning with Technology and other Service Lines
• Co-ordinating and / or supporting with testing (UAT), training, communications, and rollout activities
• Tracking benefits and outcomes (time saved, error reduction, cycle-time improvements, client experience uplift)

• Maintaining process documentation and ensuring solutions are operationalised and owned by the firm
• Identifying opportunities to standardise and reuse patterns across Service Lines (templates, workflows, prompts, controls)
• Contributing to a pipeline of automation / AI opportunities and supporting with continuous improvement governance

The Candidate

• Proven experience as a Business Analyst / Process Analyst / Business Systems Analyst or similar role
• Strong facilitation skills with experience running workshops and stakeholder interviews
• Ability to document processes clearly (As-Is / To-Be) and translate them into requirements
• Demonstrable experience working with technology / IT teams to deliver change
• Excellent analytical and problem-solving skills; pragmatic, outcomes-focused approach
• Strong written and verbal communication; ability to tailor messaging for different audiences
• Comfortable working across multiple Service Lines and managing competing priorities

• Experience in professional services (accountancy, legal, consulting, financial services)
• Experience with workflow automation, RPA, low-code platforms and / or system integrations
• Exposure to AI tools (e.g. Microsoft Copilot) and AI-enabled productivity practices
• Familiarity with Agile delivery (user stories, backlog management) and / or Lean / Six Sigma methods
• Relevant qualifications (e.g. BCS Business Analysis, IIBA, Lean Six Sigma, Agile / Scrum)

The Benefits

• Salary Sacrifice Employer Contribution Pension Scheme including Life Cover (4x salary) and Income Protection
• Competitive Annual Leave entitlement & Annual Leave Purchase Scheme allowing you to buy up to 5 additional days annual leave each year
• Smart Working Policy, giving you the ability to balance home and remote working
• Health Shield Cash Plan (cash back on a range of Health benefits and discounts on holidays, fashion and entertainment)
• Employee Assistance Programme (24/7 confidential support for wellbeing and health)
• Paid flu jabs and eye tests
• Introductory Commission Scheme (financial reward if you refer a new client)
• Employee Referral Scheme (financial reward if you refer new AW colleagues) enabling you to claim up to £2,500 for each referral
• Investment towards Continuous Professional Development (CPD), which includes access to comprehensive training courses and materials
• Paid professional membership fees