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Business Analyst - Customer Service Domain Consultant (BGC Taguig) | Onsite
Tasq Staffing Solutions, Inc.
Taguig, Metro Manila, PhilippinesOn-site3mo ago
- Employment
- Full-time
About the role
Basic Qualifications / Requirements:
- Bachelors – Computer Science, IT, Engineering or any related course
- At least 5 years of relevant experience in Customer Service / CX domain
- Strong communication and stakeholder management skills
- Hands-on experience with ServiceNow and Genesys AI solutions
- Proven ability to work with stakeholders to define and deliver end-to-end digital transformation roadmaps
- Willing to work ONSITE in BGC Taguig
Role Highlights:
- Partner with business and technology stakeholders
- Define customer service transformation strategies
- Drive digital initiatives across platforms and processes
- Enable AI-led and automation-driven CX solutions
Benefits
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 24 Leaves Annually
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