Business Development Center Manager - Freelance, Remote

The Impact you’ll make

• Lead, manage and motivate a remote team of 5–7 BDC agents.
• Hold agents accountable to daily KPIs and performance standards.
• Run daily one-on-ones and team huddles to drive consistency and execution.

• Deliver daily live and recorded call coaching on script adherence, objection handling, and automotive product knowledge.
• Develop and run onboarding and ongoing training for new and existing agents.
• Monitor agent skill gaps and implement targeted coaching plans.

• Live in the CRM to monitor call volume, contact rate, appointments set, show rate, and sold rate.
• Produce and deliver performance reports to the General Sales Manager (GSM).
• Set targets, audit activity, and take corrective action when metrics deviate.

• Develop and refine call scripts, email templates, and text sequences to increase appointment and show rates.
• Identify breakdowns in the lead-handling process and implement process improvements.
• Test and iterate outreach cadences and messaging to improve conversion rates.

• Serve as the primary communication link between the remote BDC team and on-site Sales Managers.
• Align BDC activity with dealership sales priorities and promotions.
• Escalate and resolve lead or customer issues that impact conversion or customer experience.

Skills, Knowledge and Expertise

• Proven experience driving jewelry (or fashion/accessory) sales via social media.
• Demonstrated social media marketing experience (Instagram required; TikTok/Pinterest/Facebook preferred).
• Hands‑on experience with Etsy shop management and building or improving GoDaddy websites.
• Portfolio or case examples of sales-focused campaigns with measurable results.
• Ability to work US Central Time schedule (M–F, 9–5 CT) and commit 40 hours/week.
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

• Technical: Expert CRM navigation and reporting (vAuto/DealerSocket/VinSolutions), call monitoring tools, KPI dashboards, script and cadence design.
• Analytical: Comfortable reading reports, diagnosing drops in performance, and designing data-driven solutions.
• Sales coaching: Strong skill in live call coaching, objection handling, and role-play training.
• Communication & leadership: Clear communicator, strong feedback delivery, ability to motivate remote teams.
• Personal traits: Process-oriented, results-driven, accountable, resilient under pressure.

• You are a player-coach who thrives in a metrics-obsessed environment and enjoys coaching others to measurable improvements.
• You prioritize process and accountability and refuse to accept excuses for underperformance.
• You are comfortable living in a CRM, delivering regular reports, and collaborating closely with on-site sales leadership.
• You value continuous improvement, rapid testing of scripts/processes, and take ownership of team results.

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

• 40 hours per week
• 9:00 am –6:00 pm Eastern Time. Rotational Rest Day

• $9 per hour
• No benefits package included

Benefits