Business Development Manager

About the role

• Identify and proactively develop new business opportunities across private dining, celebrations, corporate events, hospitality experiences, and large group bookings. 
• Drive revenue growth through proactive outbound sales activity, networking, relationship building, and account management. 
• Develop and manage Key Target Accounts (KTAs) to maximise repeat business opportunities and long-term partnerships. 
• Monitor market trends, competitor activity, and hospitality industry developments to identify opportunities and maintain market competitiveness. 
• Work towards agreed sales targets, KPIs, and commercial objectives aligned to the wider business strategy. 
• Represent Medlock Square and EVS at networking events, exhibitions, showcases, and industry functions. 

• Build and maintain strong relationships with corporate clients, agencies, event organisers, and local stakeholders. 
• Deliver a high level of client communication and relationship management throughout the entire customer journey. 
• Act as a key point of contact for clients, ensuring expectations are managed professionally and consistently. 
• Attend selected events onsite to meet and greet clients, ensuring exceptional guest experience and service standards. 
• Support the development of long-term client relationships that enhance brand reputation and repeat business. 

• Manage event and booking enquiries from initial contact through to conversion and operational handover. 
• Prepare bespoke proposals, quotations, presentations, and event documentation tailored to client requirements. 
• Conduct venue show rounds, site visits, and client meetings showcasing the restaurants, hospitality spaces, and event offering. 
• Collaborate closely with operational and culinary teams to ensure smooth event planning and execution. 
• Ensure all event details, timelines, and client requirements are communicated clearly to the operational delivery teams. 
• Support the successful delivery of events by maintaining close communication with stakeholders throughout the planning process. 

• Work collaboratively with the Head of Restaurants, Head of Sales & Marketing, Operations teams, and culinary leadership to support overall business objectives. 
• Support promotional campaigns, seasonal initiatives, launches, and hospitality activations across Medlock Square. 
• Maintain accurate booking records, sales pipeline activity, reporting, and forecasting through internal systems and CRM platforms. 
• Contribute ideas and insights to support continuous improvement, guest experience enhancement, and commercial growth. 
• Maintain awareness of operational capabilities and event logistics to ensure commercially viable and operationally deliverable solutions are proposed to clients. 

Skills, Knowledge & Expertise

• Proven experience within business development, sales, events, or hospitality management roles. 
• Experience driving revenue growth and managing client relationships within hospitality, events, restaurants, hotels, or premium guest environments. 
• Strong commercial awareness with the ability to identify opportunities and maximise revenue generation. 
• Experience managing the full sales lifecycle from enquiry through to conversion and operational handover. 
• Excellent relationship-building and networking skills with the ability to engage a variety of stakeholders and clients. 
• Confident communicator with strong presentation, negotiation, and interpersonal skills. 
• Experience preparing proposals, quotations, presentations, and sales documentation. 
• Ability to manage multiple projects and priorities simultaneously within a fast-paced environment. 
• Strong organisational skills and attention to detail. 
• Proactive and self-motivated approach with the ability to work independently and collaboratively. 
• Passionate about hospitality, guest experience, and delivering high-quality events and experiences. 
• Flexible approach to working hours, including evenings and weekends where required for events and client hosting. 
• Competent using Microsoft Office and CRM or booking management systems. 

• Experience working within premium hospitality, restaurants, hotels, entertainment venues, or event-led environments. 
• Knowledge of the Manchester hospitality and events market. 
• Experience working with luxury, corporate, or high-profile clients. 
• Understanding of hospitality operations and event delivery processes. 
• Experience working within a multi-site or destination-led environment. 
• Familiarity with CRM systems, reporting tools, or event management software. 
• Interest in sport, live entertainment, hospitality, or destination experiences. 
• Understanding of sales forecasting, budgeting, and commercial reporting. 

Why Join Us?

• Private Medical Insurance (Vitality) – including Virtual GP access and rewards 
• Group Life Assurance – 4x salary paid to your nominated beneficiary 
• Birthday Day Off – an extra day to celebrate 
• Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks 
• Employee Assistance Programme & Wellbeing Platform – including counselling support 
• Employee Discounts Platform (Blackhawk) – cashback and savings across major retailers 
• Company Pension Scheme 
• Generous Holiday Allowance – plus bank holidays 
• Career Development Opportunities – with progression across the campus