Business Development Representative (m/f/d)

Responsibilities

• Initiate calls to potential customers from a list of provided leads, including existing customers targeted for cross/up-selling, prior customers, and potential new customers. 
• Establish and maintain positive customer relations by providing prompt and accurate services. 
• Proactively sell targeted products/services as part of customer interactions. 
• Identify customer needs and offer solutions that match Forterro's offerings. 
• Work towards sales targets and objectives set by the company. 
• Respond to customer-initiated calls to activate services, request changes in products/services, and resolve any product, service, or billing issues. 
• Keep track of customer interactions and follow up to close sales effectively. 
• Liaise with Forterro Finance teams as required for billing and other financial aspects of sales transactions. 
• Coordinate with other departments to ensure a seamless customer experience. 
• Maintain records of sales activities, customer responses, and follow-up actions. 
• Report sales performance and any customer feedback to the management. 

Qualifications

• Fluent in either Spanish, French or Polish + sufficent English skills for internal communication.
• Bachelor’s degree in Business, Sales, Marketing, or related field. 
• Previous experience in sales, customer service, or a related field. 
• Excellent communication and interpersonal skills. 
• Strong phone presence and experience in telephonic sales. 
• Ability to understand customer needs and handle different types of personalities. 
• Strong listening, negotiation, and presentation skills. 
• Proficiency in CRM software and MS Office.