Business Generalist Banker

Create your best future and join the Virtual Business Servicing team as a Business Generalist Banker.

What’s the role?

To ensure our customers are able to connect with us over the phone, our business banking team are available between 8am to 8pm, Monday to Friday. Working in an inbound call centre, your job is to respond to inbound calls and provide outstanding service to our business banking customers over the phone, each and every call. On any day, you can be helping businesses with their general questions, account resets, technical enquiries as well as identifying business needs to help our customers provide even greater service.

What do I need? 

• At least 12 months customer service experience (any industry)
• A genuine interest in banking or financial services
• Ability to learn and work with multiple computer systems

If you are successful for the role, we will be investing a wealth of time and resources in your learning, so we also request the following commitments from our candidates:

• Able to complete 9 weeks full-time training (9am to 5pm), commencing in mid-August 2026
• Once you’re out of training, and on the phone with our customers, moving to a rotating roster between 8am and 8pm, Monday to Friday 

Why join us? 

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
• Tailored learning and development opportunities to help your grow your career within the bank. 
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today 

To get started, simply click on the APPLY or APPLY NOW button 

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. 

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

We’re all about helping our people grow and succeed. Whether you’re a current employee, trainee, or intern, we’re committed to your career development Check out our FAQs and internal support resources here