Business Intelligence Analyst (AI & Automation Focus)

What that means day-to-day:

• Analyze network performance across client and contractor journeys to identify trends, risks, and improvement opportunities
• Monitor data flows and connectivity between internal systems
• Proactively identify and escalate operational gaps and bottlenecks before they escalate and our teams and customers

•  Develop AI-driven insights, anomaly detection models, and predictive performance indicators
• Automate recurring operational workflows to reduce manual intervention and increase consistency
• Lead rollout and continued enablement for new productivity and AI tools
• Train teams on how and when to use tools to drive real efficiency and quality gains
•  Reinforce best practices to ensure consistent and sustained adoption
•  Build scalable reporting frameworks aligned to evolving business needs

• Ensure data handling adheres to governance, compliance, and security standards
•  Document processes, automation logic, and system dependencies clearly
•  Partner cross-functionally with Product, Engineering, and Operations to improve system reliability
•  Continuously identify opportunities to streamline workflows and improve operational scalability 

• Increased utilization and effectiveness of AI-enabled workflows
• Reduced variability in execution across Operations and Intelligence teams
• Reduction in manual operational tasks through automation
• Increased use of AI-driven insights in operational decision-making
•  Clear, actionable intelligence delivered to leadership
•  Faster, more consistent adoption of new processes and tools
  
  

What you’ll need to be successful:

• Bachelor’s degree in Data Analytics, Information Systems, Computer Science, or a related field
• 3–5 years of experience in data analytics, network performance analysis, systems integration analytics, or similar roles
• Strong proficiency in SQL and data visualization tools (Power BI, Tableau, Looker, or similar)
• Experience building or supporting automated data pipelines
• Experience enabling teams on AI tools, automation, or new technology platforms
• Strong analytical and problem-solving skills with high attention to detail
• Ability to communicate complex technical findings clearly to non-technical stakeholders
• Strong written and verbal communication skills
• Highly efficient, organized, and pragmatic
• Comfortable working in a fast-paced, evolving environment

•  Familiarity with API monitoring, integration environments, and system interoperability
• Experience with Python, R, or similar tools for data manipulation and automation
• Background supporting operational, compliance, or scaled service teams
  
  

What you’ll get in return:

• Work with a global team! We have colleagues and customers across North America and overseas.
• Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to build your career. 
• Veriforce provides 
  • 100% paid employee medical and dental insurance
  • Monthly contributions to Health Savings Accounts
  • A 401(k) match that is immediately fully vested
  • Outstanding time off benefits
  • Paid time off for volunteer activities
  • Remote work