Key Responsibilities

• Provide senior oversight of day-to-day operations across both GP practices, ensuring efficient, responsive and safe service delivery.
• Develop and implement business plans that support growth, performance improvement and long-term sustainability.
• Strengthen relationships across the local and wider NHS, including PCNs, commissioners, ICBs and other healthcare stakeholders.
• Improve reputation, governance and CQC readiness, with a focus on achieving outstanding patient care and service quality.
• Use data, digital tools and AI-enabled approaches to support quick decision-making, performance improvement and cost-effective service delivery.
• Identify and maximise income opportunities, including capital and revenue funding, enhanced services and appropriate contractual opportunities.

Skills, Knowledge & Expertise

• Proven senior leadership or management experience within NHS Primary Care, general practice, PCNs or a comparable healthcare environment.
• Strong and current understanding of the Primary Care marketplace, NHS policy direction, government strategy and local healthcare priorities.
• Demonstrable experience managing practice operations, staff, budgets, performance and service improvement.
• Established relationships or proven ability to build effective working relationships across the local and wider NHS.
• Experience supporting CQC compliance, governance, quality improvement and inspection readiness.
• Strong financial acumen, with experience in budgeting, income maximisation, contract management and cost control.
• Excellent communication, negotiation, problem-solving and stakeholder management skills.
• Strong IT capability and confidence using data to monitor performance, identify issues and drive improvement.

• Management, HR, leadership, business or healthcare management qualification.
• Experience managing more than one GP practice or working within a group primary care structure.
• Experience working collaboratively with Primary Care Networks and wider system partners.
• Experience securing or supporting NHS funding, service development, capital investment or new revenue streams.
• Experience improving CQC outcomes or leading preparation for CQC inspection.
• Working knowledge of EMIS Web, SystmOne or equivalent clinical systems.

Software, Tools or Technical Knowledge Required

• Confident user of clinical, operational and reporting systems, ideally including EMIS Web, SystmOne or similar primary care platforms.
• Strong knowledge of Microsoft Office and the ability to interpret performance, workforce, finance and patient access data.
• Understanding of how AI, automation and data-led reporting can support rapid decisions, operational improvements and efficiency.

Industry-Specific Knowledge or Regulations

• Current knowledge of NHS Primary Care, GP practice operations, PCNs, commissioning and the wider healthcare landscape.
• Understanding of CQC standards, registration requirements, governance, safeguarding, health and safety, SHEF and data security.
• Knowledge of NHS contractual requirements, performance targets, enhanced services and funding opportunities.

Analytical, Problem-Solving or Other Abilities

• Ability to assess complex operational issues quickly and make clear, evidence-based decisions.
• Ability to lead teams through change, difficult situations and competing priorities.
• Strong commercial judgement, balanced with a clear commitment to patient-centred care and service quality.
• Ability to map and improve patient journeys, reduce friction and improve access, communication and experience.

Experience

Industry Experience

• Significant experience in NHS Primary Care, general practice, PCNs or a similar healthcare environment.
• Experience working with NHS stakeholders, commissioners, ICBs, PCNs or equivalent partners.

Functional / Role-Specific Experience

• Operational management of GP practice services, including appointment systems, patient access, workforce planning, rotas and service performance.
• Financial and commercial management, including budgets, payroll oversight, income generation, contract management and cost improvement.
• Governance, compliance, patient feedback, complaints, risk management and service improvement.

Leadership / Managerial Experience

• Experience leading clinical, administrative and operational teams.
• Experience managing recruitment, onboarding, training, performance management and staff development.
• Experience leading change, restructuring or service transformation in a complex healthcare setting.

Job Benefits

• 25 days of annual leave, in addition to bank holidays (increasing with length of service) 
• Access to NHS Discount Scheme
• A collaborative and inclusive team culture across clinical and technical functions