Business Operations Associate

Nell

Every generation inherits a new medium. Ours is taking shape. Come build the future of media at Nell.

About the Role:

You’ll be the operational right hand to the CEO and Business Operations Manager, helping ensure our infrastructure—including people, office operations, compliance, and finance—is solid, efficient, and scalable. We’re looking for someone who’s both strategic and hands-on: able to design a process, run it, track it, and improve it over time. You’ll report directly to the Founder and CEO, with broad exposure across the company and plenty of opportunities to learn and grow.

What You’ll Do:

• HR & People Operations: Manage external recruiters and create a positive candidate experience. Onboard new employees and liaise with counsel to build sustainable hiring practices. Own and improve internal hiring processes and tools. Help employees answer day-to-day HR questions and build a positive workplace culture.

• Finance & Accounting: Help Business Operations Manager manage day-to-day expense tracking, bill payments, and financial record-keeping and help implement simple, effective finance systems. Support investor relations and fund-raising efforts.

• Office & Administrative Operations: Oversee the smooth running of both physical and virtual office environments—managing vendors, facilities, IT/telecom services, and plan quarterly company off sites. This role will involve company-wide coordination and light executive support.

You Might Thrive in This Role If You:

• Enjoy creating clarity and taking action. You make things happen rather than wait for them.

• Manage multiple workstreams simultaneously and drive them to completion.

• Use data to inform decisions and understand financial and operational drivers.

• Have high-integrity, high ownership, are detail-oriented, and organized.

• Adaptable and ready to pivot as business needs evolve.

• Hold a bachelor’s degree in business, finance, human resources, or a related field (or have equivalent experience).

• Are tech-savvy (Google Workspace, Slack, Notion, etc.) and AI-fluent. We all love to vibe-code!

Strong Candidates May Have:

• Experience supporting early-stage startups, especially in creative or media-technology environments.

• Familiarity with operational tools such as Mercury, Rippling, Deel.

• Know-how with common AI tools (e.x. Claude, Claude Code, Codex)

• Background in operations, business administration, finance or HR.

• Excellent written communication and documentation habits.

• Enjoy working with creative teams building creative products—able to balance structure with flexibility.

Benefits

• Based out of our office in San Francisco, we love the energy of in-person collaboration.

• Competitive Salary and Equity

• Comprehensive Medical, Vision, and Dental care

• Flexible PTO Policy

• Lunch and Dinner Service

• Wellness Benefit

• Mental Health Services

• 401(k) Retirement Plan

• Pre-Tax Commuter Benefit for Parking & Public Transit

• Company-wide Retreats