Senior Business Project Management

Responsibilities

• Oversee the Certinia project in accordance with agreed budget, timeline and scope, working in close partnership with the Product Owner and Executive Sponsor.
• Represent the Certinia project within the Evolve programme and maintain strong alignment with programme objectives.
• Participate in Evolve steering committee meetings and provide informed contributions to support decision‑making.
• Prepare, deliver and present materials for Certinia steering committee meetings.
• Plan and manage requests for new deployments in a structured and timely manner.

• Guide teams in understanding and applying new processes and system functionalities.
• Monitor BAU and deployment‑related activities through JIRA, ensuring transparent and accurate tracking.
• Support the testing of new system features across Development, QA and UAT environments.
• Maintain organised, comprehensive project documentation using Confluence.
• Facilitate effective communication between field organisations, Project Coordinators and the Services Sales Desk.
• Plan and coordinate system upgrades, including new functionalities, revised processes and updated working methods.

• Certinia PS
• Certinia Support
• External consultants
• SFDC Administrators
• The MyFortX integration team

• Annual project set‑up
• Rate card updates
• Application of Service Packs
• Day‑to‑day operational challenges

Skills, Knowledge & Expertise

• Minimum 3 years of project management experience.
• Strong affinity for processes and systems.
• Motivation to develop into a Professional Services process expert.
• Experience with Salesforce is beneficial.
• Experience with Professional Services Automation (PSA) tools is preferred.
• Fluent English (spoken and written).