Business Resilience Manager

What you'll be responsible for:

• Own the Operational Resilience and Business Continuity framework, governance, and evidence.
• Lead governance forums and provide clear updates, risks, and recommendations to senior stakeholders and committees.
• Develop and maintain resilience policies, standards, and procedures.

• Lead end-to-end mapping of Important Business Services across systems, processes, people, and suppliers.
• Maintain accurate, audit-ready mapping and identify critical dependencies, risks, and single points of failure.

• Deliver Business Continuity controls, including BIAs, plans, and risk assessments.
• Support incident response and recovery, ensuring alignment to impact tolerances.
• Lead lessons learned and track actions from incidents, audits, and near misses.

• Design and deliver resilience testing (e.g. cyber incidents, failover, supplier disruption, site outages).
• Maintain the testing plan, document outcomes, and track remediation actions.

• Assess supplier resilience (e.g. cloud, SaaS, managed services).
• Test recovery capabilities and highlight concentration or dependency risks.

• Identify vulnerabilities and maintain remediation plans, tracking delivery and escalation.
• Support investment decisions by articulating risks, control gaps, and priorities.

• Produce management information and Board-level reporting.
• Ensure compliance with FCA Operational Resilience requirements and support audits and regulatory engagement.

• Deliver resilience training and embed a strong resilience culture across the organisation.
• Act as a subject matter expert for Operational Resilience across Technology and the wider business.

What you'll need:

• Strong expertise in Operational Resilience and Business Continuity, with a solid understanding of FCA requirements (IBS, impact tolerances, scenario testing).
• Proven experience owning resilience governance, including forums, reporting, and audit-ready evidence.
• Advanced end-to-end service and dependency mapping across technology, processes, people, and third parties.
• Ability to identify critical vulnerabilities, single points of failure, and resilience risks in complex environments.
• Hands-on delivery of BCM controls (BIAs, BCPs, DR plans) and resilience testing programmes.
• Experience designing and executing severe but plausible scenarios (technical and non-technical).
• Involvement in major incident response, with experience in recovery, post-incident reviews, and remediation tracking.
• Strong understanding of third-party resilience, including cloud, SaaS, and supplier risk.
• Ability to translate resilience gaps into prioritised remediation and investment cases.
• Excellent communication skills, with the ability to present risk and trade-offs to senior stakeholders and the Board.
• Strong analytical and MI capability to identify trends and emerging risks.
• Confident stakeholder manager, able to influence and embed resilience awareness across the business.

• Experience with risk, resilience, or data analysis tools and project management systems.
• Understanding of the insurance market and related products/services.

Our Benefits

• Hybrid working – 2 days in the office and 3 days working from home
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus
• Pension scheme – 5% employee, 6% employer
• Flexible working – we will always consider applications for those who require less than the advertised hours
• Flexi-time
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
• Electric vehicle – salary sacrifice scheme
• 100’s of exclusive retailer discounts
• Professional wellbeing, health & fitness app - Wrkit
• Enhanced parental leave, including time off for IVF appointments
• Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary
• 25% Car Insurance Discount
• 20% Travel Insurance Discount
• Cycle to Work Scheme   
• Employee Referral Scheme
• Community support day