Business Support Administrator

Key Responsibilities

• Working with our various teams and assisting with events e.g. breakfast seminars
• Client correspondence including telephone and video calls, letters and emails.
• Processing anti-money laundering and client engagement/disengagement tasks
• Monthly billing procedures including drafting bills
• Supporting the bank audit letter process
• Assisting with the preparation of proposals
• Maintaining the CCH database to include updating record changes, setting up new records, running reports as required and general maintenance to ensure records are maintained up to date and in line with firm polices.
• Greeting clients and visitors to the office warmly and professionally and offering them help immediately.
• Signing in visitors and supplying them visitor's badges and monitoring visitor logbook
• Notifying appropriate individual of their visitor arrival
• Taking and directing calls or referring inquiries
• Completing administrative tasks like filing and delivering and accepting mail, assisting with daily banking, and logging of cheques.
• Keeping meeting rooms tidy and supplied with basic office stationery like pens and note pads stocked.
• Setting up meeting facilities for example video conference
• Arranging catering for meetings and daily office use
• Maintaining front door security and reporting any suspicious activity
• General site property management, liaising with external contractor, including cleaners, managing property agents and equipment maintenance.
• Car park management/booking of car parking spaces.
• Maintaining the archive storage records to include ordering records back when required and returning/sending new records back to storage, together with dealing with selecting records for destruction when statutory time limits met.

Skills, Knowledge & Expertise

• Strong administration skills
• Effective time management
• Friendly and engaging
• Strong IT skills including MS Office
• Telephone Skills
• Video conferencing skills
• Verbal Communication
• Excellent time management skills
• Client/Customer Focus
• Organisational
• Handles Pressure
• Reliable and flexible
• Developing Relationships:  Projects confidence and competence to all stakeholders & suppliers both in person, and on the telephone.
• Delivering Quality Results: Produces accurate work in a timely manner.
• Personal Effectiveness: Organises self effectively to meet deadlines and provides regular updates and reports. Proactive and solutions oriented. 
• Previous experience at a similar sized organisation or hospitality/ retail/ customer service background would be preferred but not a requirement.

Job Benefits