I&C Billing Analyst

What We Need from Yü

• Resolving specific customer accounts within agreed service level agreements. Supporting end to end delivery of designated Billing Portfolio. 
• Support maintenance & smooth running of Billing Systems. Working through System exceptions to resolve billing queries. 
• Account set up of large customer multi-sites in billing system for group billing. 
• Working alongside other departments to resolve complex billing queries i.e. Metering/Industry/Data Exceptions. 
• Liaise with External agents to resolve complex Industry/Billing exceptions. Assisting technical Leads with producing billing statistics to report to Line manager. Coordination of Billing tasks to ensure weekly/monthly targets are met. 
• Ability to work under pressure and manage multiple deadlines. 
• To be able to build effective inter-departmental working relationships. Be flexible and a strong team player, as the role will develop over time. 
• Highlighting process improvements and supporting team to drive change. UAT testing of system upgrades/bugs and new software. 
• Experience in dealing with DC/DC/MOP & DNO is desirable. 
• Exposure to industry Data flows with a good understanding of industry interaction is also desirable. 

About Yü

• Sharp – Effective decision-making skills to manage technical workload. 
• Experienced – you’ve preferably worked in the energy/metering industry. 
• Great communicator – you have first-rate communication and interpersonal skills. 
• Ambitious – you don’t just want another job, you want a career opportunity. 
• Analytical – Naturally curious with an immaculate attention to detail. 
• Motivated – you have a “can do” attitude and love to see success. 
• Team player – you enjoy working closely with a team to help them develop. 
• Flexible – you’re a strong team player who can adapt as the role and business develops. 

Yü Come First

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more