Cabinet Customer Service Specialist

<p><strong>WHO WE ARE:</strong></p> <p>Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in&nbsp;Michigan, Ohio, Indiana, Kentucky, and Minnesota<strong>.</strong>&nbsp; A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. &nbsp;We are <strong>employee owned</strong> and <strong>relationship powered</strong>.</p> <p><strong>WHAT YOU WILL BE DOING:</strong></p> <p>Located in our Byron Center office, our Cabinet Specialists work in partnership with our customers and suppliers delivering superior products. This team serves as a call center for our Michigan market. Day-to-day responsibilities include:</p> <ul> <li>Entering order received via e-mail, US Mail, fax or phone into ERP system</li> <li>Ensuring the proper quality, accuracy and timeliness of customer orders</li> <li>Processing customer returns and vendor credits where necessary</li> <li>Creating vendor purchase orders as needed to fulfill customer orders and to maintain the cabinetry stocking inventory programs</li> <li>Working closely with the Outside Sales Team and assisting with new dealer training, product update communication, etc.</li> <li>Scheduling vendor delivery trucks and communicating to Warehouse Manager</li> <li>Full support for all cabinet brands</li> <li>Participating in vendor training events</li> <li>Maintaining the organization and cleanliness of the office work areas and other areas as assigned by the Customer Service Manager</li> <li>Assisting with other tasks and projects as requested by leadership</li> </ul> <p>At Lumbermen’s, we pride ourselves on treating our customers like family and delivering exceptional service. &nbsp;It’s crucial that the person selected to fill this role is highly organized and detail-oriented, service-minded, a strong and friendly communicator, and comfortable working in a fast-paced environment.&nbsp;</p> <p><strong>REQUIRED EDUCATION/EXPERIENCE</strong></p> <ul> <li>High School diploma/GED required</li> <li>College degree preferred</li> <li>2-5 years’ experience in a professional customer service environment required</li> <li>Prior cabinetry program knowledge and experience is preferred</li> <li>Prior kitchen design experience preferred along with 20/20 design</li> </ul> <p><strong>REQUIRED SKILLS</strong></p> <ul> <li>Strong communication skills, both verbal and written</li> <li>Friendly, professional demeanor</li> <li>Dependable</li> <li>Ability to work cooperatively with fellow employee owners</li> <li>Ability to effectively move between a variety of tasks</li> <li>Ability to productively manage tasks and complete work accurately and in a timely manner</li> <li>Proficient in Microsoft Office</li> <li>Desire to learn and grow and assist in the execution of continuous improvement initiatives</li> </ul> <p><strong>WHAT WE OFFER:</strong></p> <p>Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us.&nbsp; You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of <em>committing to those who count on us</em>, <em>doing what’s right</em>, <em>exercising sound business practices</em> and <em>earning consideration</em>. Other benefits include:</p> <ul> <li>A collaborative and supportive work environment</li> <li>ESOP (<em>Employee Stock Ownership Plan</em>) – generous company-funded retirement</li> <li>Medical, dental, vision, and life insurance</li> <li>Flexible spending/health savings account</li> <li>401(k)</li> <li>The SOURCE – free and confidential support resources for our team</li> <li>Clothing allowance (for applicable roles)</li> <li>Paid time off</li> <li>Paid holidays</li> <li>Training and development</li> <li>Advancement opportunities</li> </ul> <p>Lumbermen’s is proud to be a drug and alcohol-free workplace.&nbsp; In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.</p>