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Long Description Job Summary Receive and process inbound calls by creating a service orders, leads, customer complaint using SAP CRM, Conduct outbound calls whenever required to promote Engineering products. Job Responsibilities • IC agent must know how to handle & communicate with the all type of customers with the same level. • IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, message…
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