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About the role
What does it mean to be a Call Center Quality Assurance Supervisor at GLS?
The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and management of the Quality Assurance and Compliance Monitoring programs, including but not limited to: management of QA team to ensure individual and team performance objectives are met, implementation of compliance review processes, drafting and updating of departmental processes and procedures, and conducting specialty compliance QA reviews to support adherence to company policy and regulatory requirements.
Perks & benefits
- 401k
- Paid Time Off
- Pension Matching
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