Call Center Quality Manager (4764)
Three Saints Bay, LLC
About the role
Eagle Harbor , a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Call Center Quality Manager. POSITION RESPONSIBILITIES: Oversees the quality assurance and performance monitoring functions for the contact center, ensuring all customer service operations meet the stringent standards outlined in the Performance Work Statement. Responsible for developing, implementing, and maintaining a comprehensive Quality Control Plan (QCP), which details in…
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