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- Full-time
About the role
Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.
Call Center Lead-Setter Qualifications:
Benefits:
Call Center Lead-Setter Qualifications:
- High School diploma or equivalency (required)
- 1 (+) year(s) of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)
- A passion for customer service and working as a team
- Efficient interpersonal communication, time management, and organizational skills
- Sound decision-making, problem-solving, and adaptability to challenges
- Participate in goal-setting meetings with management and team
- Operate a multi-line phone system and transfer call to the appropriate extension
- Review daily call cues to confirm appointments and leads
- Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
- Provide front desk coverage for walk-in traffic and events as needed
Benefits:
- 401(k) profit-sharing retirement plan
- Medical, dental, and vision insurance
- Paid time off
- Mileage reimbursement
- Employee discounts
- Referral programs
- Full-time, 32-40 hours per week (on-site)
- .5-1-hour meal break, non-exempt
- Monday-Friday: 8:30pm-5:00pm
- Rotating Saturday and events: 9:30am-3:00pm
- Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?
- Are you authorized to work in the U.S.?
Perks & benefits
- 401k
- Vision Insurance
- Paid Time Off
- Profit Sharing
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