Call Center Supervisor
Meruelo Group
About the role
ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: • Maintains current knowledge and familiarity with all hotel services, features, and local attractions to respond to guest inquiries. • Assists groups with booking/housing needs in adherence to established policies and procedures. • Manages group blocks, ensuring all room/suite inventory allocation and guidelines are monitored and adhered to in accordance with established pol…
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