Care Concierge

About Prosper Medical

About the Role

What You’ll Do

• Be the first point of contact for Prosper members via phone, email, and chat—offering empathetic, timely, and accurate support
• Help members navigate common healthcare issues, including scheduling, benefits questions, provider searches, and next-step guidance
• Proactively listen to members’ needs and concerns, ensuring each interaction feels personal and understood
• Maintain the highest level of data privacy and HIPAA compliance in all communications
• Document each interaction clearly and completely, ensuring follow-through on open issues and member satisfaction
• Escalate complex issues appropriately to clinical or operations leadership while maintaining ownership of follow-up
• Collaborate with teammates to spot trends in member feedback and continuously improve the member experience
• Support special projects and process improvements as we grow and evolve our service offering

What We’re Looking For

• 1–3 years of experience in customer support, healthcare services, or a related field
• A passion for helping people and a natural ability to communicate with warmth, clarity, and empathy
• Strong organizational skills and attention to detail, especially when managing multiple conversations and follow-ups
• Excellent written and verbal communication skills
• Spanish fluency is a strong plus
• Tech-savvy and comfortable using support platforms, chat tools, and documentation systems
• Comfortable working in a fast-paced, dynamic environment with a remote team
• A “no job too small” mindset and a team-first attitude
• Willingness to work some weekend shifts as part of a rotating schedule
• Experience in healthcare, health tech, or insurance is a plus, but not required

Why Prosper Medical

• Impact: Make a meaningful difference in people’s lives by providing thoughtful, compassionate support when it matters most
• Growth: Join a rapidly growing startup where your contributions will shape the member experience from day one
• Support: Work with a kind, driven team that values your voice and your wellbeing
• Flexibility: Thrive in a remote-first environment designed for autonomy, balance, and growth
• Compensation: Competitive hourly pay, benefits, and the opportunity to grow your career as we scale

Equal Opportunity