Care Navigator - Mandarin Speaking (On-Field)

• Compassionate with patients’ various needs
• Action-oriented with strong follow-through and problem-solving abilities
• Collaborative and able to build strong relationships with patients, providers, hospitals, and internal teams
• Resourceful and proactive in identifying barriers to care and escalating concerns appropriately
• Mission-driven and passionate about improving patient outcomes and experiences 
• Organized and capable of managing multiple priorities in a fast-paced environment
• A strong communicator with excellent customer service and interpersonal skills
• Comfortable working independently in both office and field-based settings

What You'll Do

• Support the Case Manager and other providers in the development of care plans for patients, including transitional plan arrangements for optimal patient care after an acute event
• Listen to patient concerns, identify and document care coordination barriers, and escalate issues to the appropriate Case Manager or provider
• Conduct patient outreach and follow-up calls to assess patient status, identify barriers to care, and reinforce treatment plans
• Ensure that the patients’ treatment requirements are met
• Provide patient instructions as outlined on care plan
• Ensure timely communication between patients, providers, facilities, and health plans regarding changes in patient condition or care needs
• Participate in interdisciplinary team huddles, case reviews, and care coordination meetings as assigned
• Assist Case Manager with patient follow-up activities and document progress 

• Coordinate and schedule patient appointments, specialist referrals, diagnostic testing, treatments, consultations, and post-discharge follow-up visits
• Maintain accurate and timely documentation in accordance with departmental, regulatory, and organizational standards
• Perform analytical, data entry tasks, and clerical projects as assigned
• Prioritize and manage several responsibilities simultaneously in a timely fashion without compromising quality such as accuracy, neatness, and thoroughness. 
• Conduct patient surveys to measure patient activation scores
• Prepare reports and provide administrative assistance as assigned
• Perform other tasks as assigned by supervisor

Qualifications

• Have at least 1 years of Doctor’s office/clinic setting, CHW, MA, or CNA experience
• Proficient with Healthcare Management Systems and Microsoft Office Word and Excel
• Fluent in Mandarin
• Outstanding communication skills, both written and verbal
• Excellent organizational skills
• Ability to travel locally (visiting hospitals)
• Strong comfort with working in a fast-paced environment
• An authentic passion for improving the lives of underserved patients and advancing value-based care

Environmental Job Requirements and Working Conditions

• This is a field based position where the staff will need to visit our partnered hospitals located in the San Francisco area.
• When not conducting onsite visits, the role supports remote work.
• The total compensation target pay range for this role is $27.00 - $31.00 per hour. The salary range represents our national target range for this role. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.