(Casual) Hospitality & Premium Area Supervisor & Manager

Day to Day Key Responsibilities

• Team Culture & Leadership – Build a supportive, high-performing team environment with strong collaboration.  
• Team Development – Identify and nurture talent to help team members grow.  
• Performance Management – Hold honest conversations around performance, offer support, and take action when needed.  
• Bar Operations – Oversee the bar team to deliver fast, compliant, high-quality service, including managing licensing, allergen procedures, and legal paperwork.  
• Guest Experience – Ensure every table is checked by management, feedback is handled on the spot, and any serious issues are escalated to the Duty Manager.  
• Safety & Compliance – Maintain a safe, compliant environment through training, coaching, paperwork, and adherence to legal and company standards.  
• Event Setup & Close – Ensure the venue is fully prepared and closed down to a high standard, covering the bar, service stations, and tables.  
• Labour Management – Manage staffing levels to meet demand and control costs, reducing hours when appropriate.  
• Equipment Maintenance – Report any equipment issues promptly using the 24/7 form and notify the Duty Manager of urgent problems.  
• A disciplined and smart worker with the technical skills to produce excellent standards of individual work, and the flexibility and emotional intelligence to be a strong and impactful team player. 

Qualifications & Skills

• Proven experience leading and developing high-performing teams in a hospitality environment (restaurants & bars). 
• Strong understanding of bar operations, licensing, and health & safety compliance  
• Confident handling guest feedback and resolving issues calmly and professionally  
• Comfortable using systems for reporting maintenance and ensuring paperwork is up to date  

• Leads by example with a positive, hands-on approach  
• Clear, confident communicator — with both team and guests  
• Comfortable giving constructive feedback and holding others accountable  

• Calm under pressure, solutions-focused, and adaptable  
• Passionate about delivering great guest experiences  
• Takes ownership and sees things through to the finish  
• Detail-oriented, especially around standards, cleanliness, and compliance  

• Personal licence holder  
• Experience with events or high-volume venues  

Benefits