Central Operations Manager, Europe

What you will do

• Own key parts of Upway Operations value chain, including Logistics, Customer Support, Shop Floor Operations, and E-Bike Refurbishment.
• Unlock growth by making our processes future-proof thanks to a culture of continuous learning and innovation. 
• Ensure we deliver on our very high Quality standards, and analyze customer feedback to keep raising the bar.  
• Make our Operations more and more cost efficient. 
• Build tools that allow our Local Operations teams to operate efficiently thanks to automation and data-driven decision-making. 
• Build dashboards to get an accurate view of our Operations across Europe in real time. 
• Collaborate with our Local Operations and Tech & Product Teams to identify opportunities to improve our Operations.

What you will need

• Strong academic background in engineering, finance, business or similar
• 3-6 years of experience in Operations, Finance, Strategy Consulting or equivalent
• Fluency in English
• Stellar problem-solving skills
• Strong communication and leadership skills
• Deeply customer-centric, always striving to enhance the Upway experience
• Comfort with working in a fast-paced and changing environment
• Proficiency in SQL
• Ability to build simple automation tools 
• Readiness to work on-site and travel across Europe. You will be based in Gennevilliers (Grésillons - RER C) or Brussels (Mechelen), and travel to Germany, Belgium/France and the Netherlands every 2 weeks. 

Benefits

• You will receive equity shares in the form of stock options
• You will operate in an environment, where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities. 
• You’ll work in a fast paced environment, where we favour quick decision making and getting things done
• You’ll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics.