Central Operations Manager, USA

What you will do

• Own key parts of Upway US Operations value chain.
• Manage, run and scale new services such as Subscriptions, Non-electric bikes and Ancillary revenues.
• Collaborate with external partners & clients to develop the above mentioned services.
• Design, implement and improve processes to optimize customer experience and financial efficiency.
• Ensure we deliver on our high quality standards, and analyze customer/partner feedback to keep raising the bar. 
• Work closely with the New York and Los Angeles UpCenter Operations team, as well as other internal stakeholders such as the Sourcing Team and the Product team.

What you will need

• Strong academic background in engineering, finance, business or similar
• 1-3 years of experience in Operations, Finance, Consulting or equivalent
• Fluency in English
• Strong communication and operational skills
• Outstanding problem-solving skills, with a keen eye for detail, root cause analysis, and data interpretation
• Deeply customer-centric, always striving to enhance the Upway experience
• Comfort with working autonomously in a fast-paced and changing environment
• Energized by change and dynamic work setting
• Readiness to work on-site, we are based in Brooklyn, NY

Benefits