Chalet Support

Key Responsibilities

•  Provide a warm welcome and build strong relationships with guests throughout their stay 
•  Deliver exceptional, personalised customer service to ensure a memorable holiday experience 
•  Create a relaxed and friendly chalet atmosphere, especially during meal times 
•  Anticipate guest needs and go the extra mile to exceed expectations 

Catering & Food Service

•  Prepare and serve daily home-cooked meals, including: 
  •  Cooked breakfast 
  •  Afternoon tea 
  •  Canapés and pre-dinner drinks 
  •  Three-course evening meals 
•  Ensure all dishes are presented to a high standard and taste excellent 
•  Maintain cleanliness and hygiene standards in all food preparation areas 

Housekeeping & Chalet Maintenance

•  Clean the chalet daily, including bedrooms and communal areas 
•  Change towels mid-week and carry out full deep cleans on changeover days 
•  Maintain high standards of cleanliness and organisation at all times 
•  Ensure the chalet is consistently welcoming and well-presented 

Airport 

•  Some Chalet Support team members play a key role on changeover day by accompanying guests to the airport, ensuring smooth and stress-free departures. They also assist with welcoming incoming guests, providing a warm meet and greet experience!

Daily Operations

•  Start early to prepare and serve breakfast for guests 
•  Manage daily schedules including cleaning, food prep, and guest service 
•  Prepare afternoon tea and evening meals efficiently 
•  Conduct weekly stock checks and collect supplies from resort stores 
•  Work collaboratively with chalet managers and resort teams 

Skills, Knowledge and Expertise

•  Strong interpersonal and communication skills 
•  Excellent time management and organisational ability 
•  Ability to multitask and work efficiently under pressure 
•  High attention to detail in both food preparation and cleaning 

Experience & Knowledge

•  Previous experience in catering, hospitality, or customer service
•  Ability to cook to a good standard (professional experience or cookery course preferred) 
•  Understanding of hygiene and food safety standards 
•  Awareness of guest service excellence within a hospitality environment 

Personal Attributes

•  Friendly, approachable, and personable (“people person”) 
•  Professional with a strong work ethic and high standards 
•  Physically fit and able to handle a demanding, hands-on role 
•  Flexible, proactive, and positive attitude 
•  Passion for delivering outstanding guest experiences

Benefits

• Opportunity to live and work in a ski resort environment 
•  Daily time off to ski and explore the mountains 
•  Work in a sociable, team-oriented atmosphere 
•  Gain valuable experience in hospitality, catering, and customer service 
•  Structured support from chalet managers and resort teams 
•  No responsibility for food ordering or budgeting (managed centrally) 
•  Develop cooking and hosting skills in a professional setting